Copier Service Associate

Networking Technologies + Support; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Certification opportunities

Career advancement

Diverse infrastructure projects

Job summary

Networking Technologies + Support is hiring a Copier Service Associate to support copier service operations for our client. You will handle administrative tasks, service requests, scheduling, inventory management, and client communications to uphold service standards.

In this role, you will coordinate between service technicians, clients, and internal teams, maintain accurate records, generate reports, and contribute to KPI tracking while delivering high-quality service and support.

Qualifications

• High school diploma or equivalent.
• Proven experience in administrative roles, preferably in a service-oriented environment.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and handle confidential information.
• Willingness to learn copier systems and terminology.
• Customer-focused mindset with a commitment to quality service.

Responsibilities

• Respond to client requests and log service tickets, prioritizing appropriately.
• Escalate complex issues to technical resources and ensure timely responses.
• Maintain accurate records of service requests, actions, and resolutions.
• Manage inventory levels of copier supplies and consumables.
• Monitor stock, track usage, and reorder to balance availability.
• Serve as the primary point of contact for client inquiries and updates.
• Communicate service progress and gather information to ensure client satisfaction.
• Address concerns promptly and follow up to achieve resolution.
• Maintain documentation and databases related to service activities.
• Generate reports and analyze service data to track KPIs.

Skills

Administrative experience

Strong organizational skills

Excellent communication

Customer service mindset

Problem solving

Multitasking

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

NTS is hiring a Copier Service Associate to play a vital role in supporting the efficient functioning of copier service operations within our client's organization. This position involves administrative tasks related to service requests, scheduling, inventory management, customer communication, and documentation. The Copier Service Associate ensures smooth coordination between service technicians, clients, and other departments to uphold service standards and meet client needs.

Key Responsibilities:

• Effectively provides first response to client for resolution or escalation to service technician. Receive, log, and prioritize service requests from Client via phone, email, or ticketing system.
• Diagnosis level of service required.Escalate complex issues to Technical resource, and ensure timely response to client.
• Maintain accurate records of service requests, including details of issues reported, actions taken, and resolutions provided.
• Manage inventory levels of copier supplies, and consumables required for service operations.
• Monitor stock levels, track usage patterns, and reorder supplies as needed to ensure adequate inventory availability while minimizing excess or shortages.
• Serve as a primary point of contact for clients regarding service inquiries, status updates, and escalations.
• Communicate effectively with clients to gather information about service needs, provide updates on service progress, and ensure satisfaction with service outcomes.
• Address client concerns or complaints promptly, escalation issues as necessary, and follow up to ensure resolution and customer satisfaction.
• Maintain accurate records, documentation, and databases related to service activities
• Generate reports, analyze service data, and track key performance metrics.

Qualifications:

• High school diploma or equivalent military qualification required,
• Proven experience in administrative roles, preferably in a service-oriented environment or within the copier industry.
• Strong organizational skills with attention to detail and the ability to prioritize tasks effectively in a fast-paced setting.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients, colleagues, and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently, solve problems, and handle confidential information with discretion.
• Adaptability to learn new copier systems and technical terminology related to copier service operations.
• Strong multitasking abilities and a customer-centric mindset with a commitment to delivering high-quality service and support

Pay Range: 17.00 - 20.00/HR

Why Join NTS?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company
• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.