Interstate Child Support Specialist — Impactful Compliance

State-of-South-Carolina; South Carolina; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Disb

Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

South Carolina Department of Social Services is seeking a detailed Interstate Child Support Coordinator to review and act on referrals from DSS offices, clerks of court, and the public. You will cross reference petitions in PACSS, manage cases within federal time frames, and ensure proper distribution of collected support.

The role requires a High School Diploma with 3 years of related experience, or an Associate Degree with 1 year, or a Bachelor’s degree that may substitute for experience.

Qualifications

• High School Diploma and three (3) years of experience in clerical, administrative, social work, child support services, correctional, business administration, or general business.
• An Associate Degree and one (1) year of experience in clerical, administrative, social work, child support services, correctional, business administration, or general business.
• A Bachelor's Degree or higher may be substituted for required work experience.

Responsibilities

• Reviewing and determining action on incoming child support referrals from county DSS offices, clerks of court, and the public.
• Cross references interstate petitions with the PACSS system to avoid duplicate cases.
• Manage caseload to meet federally mandated time frames and maintain case records.
• Process interstate transmittals and correspondence from other states, tribal actions and countries.
• Review interstate transmittals for UIFSA requirements.
• Provide updates to appropriate offices to ensure proper child support collection and distribution.
• Correspond with other states requesting petition status within 5 days; respond to phone inquiries within 2 business days.
• Represent the agency with a focus on customer service.
• Protect personal identifying information (PII) and safeguard systems and data.

Skills

Clerical experience

Administrative experience

Communication skills

Customer service

Education

High School Diploma with 3 years experience

Associate Degree with 1 year experience

Bachelor's Degree or higher may substitute for required experience

Job description

South Carolina Department of Social Services is seeking a detailed Interstate Child Support Coordinator to review and act on referrals from DSS offices, clerks of court, and the public. You will cross reference petitions in PACSS, manage cases within federal time frames, and ensure proper distribution of collected support.

The role requires a High School Diploma with 3 years of related experience, or an Associate Degree with 1 year, or a Bachelor’s degree that may substitute for experience.