Child Support Services Intergovernmental Registration Specialist / 61012382

State of South Carolina; Columbia (SC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave (15 days)

Sick leave (15 days)

13 paid holidays

Parental leave

State retirement plan

Deferred compensation

Job summary

South Carolina Department of Social Services seeks an Intergovernmental Registration Specialist to review UIFSA petitions and provide essential child support services. You will process petitions for enforcement, ensure data accuracy, and use PACSS for case documentation.

Strong communication with issuing jurisdictions is essential. You will handle sensitive PII, interpret federal regulations and DSS policies, and maintain timely responses to inquiries within 48 hours.

Qualifications

• High school diploma or equivalent required; associate degree may substitute.
• Experience in clerical, administrative, or business roles preferred.
• Ability to handle sensitive information and customer inquiries professionally.

Responsibilities

• Review, analyze, and process UIFSA petitions and provide child support services.
• Verify petitions for accuracy and data consistency; ensure document requirements are met.
• Use PACSS to document case activities and communicate with issuing jurisdictions.
• Address discrepancies with sending jurisdictions via mail, email, or CSENet in PACSS.
• Interpret federal regulations and agency policies to process cases promptly.
• Provide internal and external customer service within 48 hours.
• Protect PII and safeguard agency networks, data, and equipment.
• Perform emergency shelter duties as directed.

Skills

Clerical experience

Administrative skills

General business experience

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• TheCSS Intergovernmental Registration Specialist is responsible for reviewing, analyzing, and processing incoming intergovernmental petitions received by South Carolina under the Uniform Interstate Family Support Act (UIFSA), and is responsible for providing general child support services to clients as required or needed.

• Review all incoming intergovernmental child support petitions received under UIFSA requesting enforcement of existing child support orders for accuracy, data consistency throughout, and ensures petition meets all established document requirements.

• Utilize the Palmetto Automated Child Support System (PACSS) to complete accurate documentation related to all case activities.

• Address all discrepancies or inconsistencies noted on the incoming UIFSA petitions requesting enforcement directly with the initiating jurisdictions by mail, email, fax, or the CSENet function within the PACSS system.

• Interpret Federal regulations, interpret Child Support Services Division policies and procedures to ensure timely processing of cases.

• Provide internal and external customer service (e.g.; respond to emails, phone calls, facsimiles, etc.) within 48 hours.

• Ensure personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.

• Perform Red Cross shelter duty or other emergency shelter duty/services as directed. Performs related duties as required.

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree may be substituted for the required related experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application.If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION:Child Support Services / Richland County