INTERNSHIP: User Assistance Development

PowerToFly; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

PowerToFly is seeking a User Assistance Technical Writer to support the SOLIDWORKS User Assistance team. You will learn modern technical writing, use SOLIDWORKS apps, and help create and manage content that helps users onboard quickly.

You will review and improve existing content while contributing to new materials. The role emphasizes visual content and may involve AI/LLM tools to boost efficiency and collaboration.

Qualifications

• Outstanding written communication skills demonstrated by writing samples and coursework
• Excellent spoken communication skills
• Demonstrated ability to analyze and explain technical material
• A high level of comfort with computers and software

Responsibilities

• Learn core principles and techniques of modern technical writing within a fast-paced global team
• Learn to use SOLIDWORKS apps and content creation tools
• Develop new content and incorporate content written by others
• Review and modify existing content to improve quality and impact
• Contribute to expanding visual content (images, animations, videos) in documentation
• Contribute to improving efficiency, including AI/LLM tools in workflows
• Offer fresh ideas for changing what we create and how we work

Skills

Technical writing

Written communication

Verbal communication

Technical analysis

Computer literacy

Learning mindset

Education

Science/Engineering or English/Communications degree

Tools

SOLIDWORKS

XML

Web basics

Graphics tools

Job description

Role Descriptions & Responsibilities

This role is for a User Assistance Technical Writer to support the SOLIDWORKS User Assistance team. The team's mission is "to design, develop, and continuously improve user assistance content that is thorough, accurate, engaging, easy-to-find, and relevant so that users can onboard quickly and do their work effectively." The team documents all SOLIDWORKS-branded CAD and related apps, including SOLIDWORKS Design, DraftSight, xDesign, and many others.

Under the supervision of the User Assistance Development Director, senior managers, and other members of the team, you will:

• Learn the core principles and techniques of modern technical writing within a fast-paced, global, best-in-class writing team
• Learn how to use SOLIDWORKS apps and the User Assistance team's content creation and management tools
• Develop new content and incorporate new content written by others into existing documents
• Review and modify both existing user assistance content and new content developed by the team to improve its quality and impact
• Contribute to the team's current goal of expanding the visual content (images, animations, videos) in our documentation
• Contribute to the team's efforts to improve its efficiency and productivity, including but not limited to the adoption of AI/LLM tools in appropriate parts of workflows
• Bring a fresh perspective to our team and offer ideas for changing what we create and how we work

Qualifications

Good candidates for the technical writing profession typically major either in a science, computer science, or engineering field or in a writing-intensive field such as English or Communications. Or, increasingly, they are pursuing degrees that combine science/engineering and arts/humanities disciplines.

Regardless of your major, your college record as a whole will demonstrate strong ability and interest in both writing and technology.

You need:

• Outstanding written communication skills, as demonstrated by writing samples and by grades and comments received in writing-intensive college courses
• Excellent spoken communication skills
• Demonstrated ability to analyze and explain technical subject matter
• A high level of comfort with computers and software

You are:

• Highly motivated to learn the profession of technical writing
• Fascinated by the challenge of analyzing complex material and presenting it clearly and simply
• Interested in communicating visually as well as in writing
• Able to move easily and quickly between the "student" role (learning from others and working under close supervision) and the "autonomous team member" role (handling increasingly challenging tasks with minimal supervision)
• Highly organized with good time management, scheduling, and prioritizing skills
• Above all, curious

Experience with any of the following (or similar) is a plus:

• CAD software
• Programming/scripting (especially web development or XML, or AI/LLM),
• Graphics or video development
• Hands-on engineering (repair/maintenance, model-making, robotics, electronics, etc.)