INTERNSHIP: User Assistance Development

Dassault Systèmes; Waltham (MA); On-site; USD 28,000 - 50,000; Full time

Job summary

Dassault Systèmes in Waltham, MA is seeking a User Assistance Technical Writer to join the SOLIDWORKS User Assistance team. You will design and improve content so users onboard quickly and work effectively across SOLIDWORKS CAD apps.

You’ll learn modern technical writing, use SOLIDWORKS tooling, develop new content, review existing materials, and help broaden visual documentation with images, animations, and videos while exploring AI/LLM-assisted workflows.

Qualifications

• Strong written communication demonstrated by samples and coursework
• Excellent spoken communication skills
• Ability to analyze and explain technical subject matter clearly
• High comfort with computers and software

Responsibilities

• Learn modern technical writing within a fast-paced, global team
• Use SOLIDWORKS apps and content-management tools
• Develop and incorporate new content into existing documents
• Review and modify content to improve quality and impact
• Contribute to expanding visual content in the docs
• Support efficiency improvements including AI/LLM integration
• Bring fresh perspectives to how we work and what we create

Skills

Written communication

Spoken communication

Technical explanation

Computer literacy

Visual communication

Time management

Education

Science/CS/Engineering or writing-focused degree

Tools

XML

AI/LLM

Job description

Role Descriptions & Responsibilities

This role is for a User Assistance Technical Writer to support the SOLIDWORKS User Assistance team. The team’s mission is “to design, develop, and continuously improve user assistance content that is thorough, accurate, engaging, easy-to-find, and relevant so that users can onboard quickly and do their work effectively.” The team documents all SOLIDWORKS-branded CAD and related apps, including SOLIDWORKS Design, DraftSight, xDesign, and many others.

Role Descriptions & Responsibilities

This role is for a User Assistance Technical Writer to support the SOLIDWORKS User Assistance team. The team’s mission is “to design, develop, and continuously improve user assistance content that is thorough, accurate, engaging, easy-to-find, and relevant so that users can onboard quickly and do their work effectively.” The team documents all SOLIDWORKS-branded CAD and related apps, including SOLIDWORKS Design, DraftSight, xDesign, and many others.

Under the supervision of the User Assistance Development Director, senior managers, and other members of the team, you will:

• Learn the core principles and techniques of modern technical writing within a fast-paced, global, best-in-class writing team
• Learn how to use SOLIDWORKS apps and the User Assistance team's content creation and management tools
• Develop new content and incorporate new content written by others into existing documents
• Review and modify both existing user assistance content and new content developed by the team to improve its quality and impact
• Contribute to the team’s current goal of expanding the visual content (images, animations, videos) in our documentation
• Contribute to the team's efforts to improve its efficiency and productivity, including but not limited to the adoption of AI/LLM tools in appropriate parts of workflows
• Bring a fresh perspective to our team and offer ideas for changing what we create and how we work

Qualifications

Good candidates for the technical writing profession typically major either in a science, computer science, or engineering field or in a writing-intensive field such as English or Communications. Or, increasingly, they are pursuing degrees that combine science/engineering and arts/humanities disciplines.

Regardless of your major, your college record as a whole will demonstrate strong ability and interest in both writing and technology.

You need:

• Outstanding written communication skills, as demonstrated by writing samples and by grades and comments received in writing-intensive college courses
• Excellent spoken communication skills
• Demonstrated ability to analyze and explain technical subject matter
• A high level of comfort with computers and software

You are:

• Highly motivated to learn the profession of technical writing
• Fascinated by the challenge of analyzing complex material and presenting it clearly and simply
• Interested in communicating visually as well as in writing
• Able to move easily and quickly between the "student" role (learning from others and working under close supervision) and the "autonomous team member" role (handling increasingly challenging tasks with minimal supervision)
• Highly organized with good time management, scheduling, and prioritizing skills
• Above all, curious

Experience with any of the following (or similar) is a plus:

• CAD software
• Programming/scripting (especially web development or XML, or AI/LLM),
• Graphics or video development
• Hands-on engineering (repair/maintenance, model-making, robotics, electronics, etc.)

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $20 and $36 per hour.