Internship Program Data and Operations Specialist
Boise State University
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Benefits offered by this job
Job summary
Boise State University is seeking an Internship Program Data and Operations Specialist within Career Services. The role focuses on operational coordination, data management, financial processing, and responsive student-centered service for internship programs and Work U initiatives.
The ideal candidate will manage databases, ensure accurate workflows, and collaborate with campus partners to maintain program efficiency and transparency.
Qualifications
- Bachelor's Degree and 5 years of professional experience or equivalent relevant experience.
- Master's degree in a relevant field such as education, leadership, public administration, or similar.
- Experience with university career centers is a plus.
- Excellent data management and financial processing capabilities.
Responsibilities
- Serve as the primary point of contact for the main internships inbox and provide responsive, empathetic support to students, faculty internship coordinators, and campus partners.
- Administer the GradLeaders platform, perform regular data clean-up and system audits to ensure system health.
- Manage the processing pipeline for internship applications, employer postings, and approvals within the software system.
- Extract and report metrics using GradLeaders, Handshake, and Boise State's BI system for leadership and committees.
Skills
Education
Tools
Job description
Career Services is a team dedicated to student success and building relationships that help students succeed beyond Boise State. The office supports current students and alumni in exploring careers, gaining meaningful hands‑on experience, and articulating their stories, particularly through internships and experiential learning. Through career development, employer relations, and strong campus partnerships, Career Services advances the Blueprint for Success by integrating career education and real‑world learning throughout the student experience, from first year through graduation and beyond.
The Internship Program Data and Operations Specialist supports Boise State's internship and Work U programs through operational coordination, data management, financial processing, and responsive customer service. Reporting to the Associate Director, Integrated Career Readiness & Internship Strategy, this role helps maintain accurate program data and efficient administrative workflows. The Specialist also serves as a primary point of contact for internship‑related inquiries, providing student‑centered support and collaborating with campus partners to ensure programs operate efficiently, consistently, and transparently. We are looking for someone who genuinely believes that accurate data, timely processing, and a helpful voice on the other end of an inquiry can shape a student's experience and path to success. The ideal candidate takes pride in removing the small obstacles that make a big difference, and feels energized being part of a team that prides itself on a student‑first focus - working tirelessly to give every student the confidence to pursue their goals. This position is not eligible for Visa Sponsorship.
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry‑level professionals and/or support employees.
Serve as the primary point of contact for the main internships inbox, delivering responsive, empathetic support to students, faculty internship coordinators, and campus partners.
Database Maintenance: Serve as the primary administrator for the GradLeaders platform, routinely perform data "clean‑up," system audits, and user account management to ensure flawless system health and ease of use for faculty and students. Workflow Tracking: Manage the digital processing pipeline for student internship applications, employer postings, and faculty approvals within the software system. Technical Troubleshooting: Act as the first line of support for students, faculty, and staff navigating the administrative steps of registering an internship.
Data Extraction & Reporting: Utilize GradLeaders, Handshake, and Boise State's BIRS (Business Intelligence and Reporting System) to pull regular metrics, trend data, and custom tracking reports. Multi‑Level Assessment: Compile statistical insights regarding internship participation, including access to internships and the impact of internships on post‑graduation outcomes. Report Generation: Assist leadership in preparing data visualizations and summaries for the Internship Annual Report, as well as specialized reports for individual college and institutional leadership.
Faculty Compensation Processing: Administer the logistical execution of the Faculty Pay/Internship Budget. Initiate, track, and complete the necessary HR and financial paperwork to ensure faculty internship coordinators are compensated accurately and on time. Student Intern Processing: Administer the logistical execution and tracking of paying students participating in internships or Work U, including students paid through Career Services funds, College funds, and Community Work‑Study funds, ensuring students are paid accurately and on time. Budget Tracking: Maintain internal spreadsheets to monitor expenditures against the internship and Work U budget lines, flagging discrepancies for leadership.
Work Study Program Coordination: Support the Work U program as needed. Event Coordination: Direct the complete logistical lifecycle for team events, specifically Internship Lunches, workshops, and information sessions. This includes venue booking, catering coordination, calendar management, and attendee invitations and tracking. General Administrative Support: Assist the broader academic integration team with scheduling, document preparation, and distributing marketing materials to faculty and campus partners. Perform other duties as assigned
Student‑Centered Service & Communication: Proven ability to manage shared communication channels, delivering empathetic, responsive, and clear guidance to help students and campus partners navigate complex administrative processes and compensation workflows. Systems & Tech Fluency: Experience managing databases or student information systems (experience with GradLeaders, Handshake, PeopleSoft, or BIRS is a massive plus). Data‑Driven Mindset: High proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data sorting) and a keen eye for finding and fixing data entry errors. Financial/HR Aptitude: Comfort navigating basic institutional financial processing, budget tracking, and payroll/stipend administration. Organization & Logistics: Exceptional time‑management skills with a proven track record of coordinating multi‑stakeholder meetings or events.
Bachelor's Degree and 5 years of professional experience or equivalent relevant experience.
Master's degree in a relevant field such as education, leadership, public administration, or similar. Experience working in a university career center.
Salary for this role is $50,065.60.
- 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
- Between 12-24 annual paid vacation days for full‑time Professional and Classified staff depending on position type and years of service
- 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
- 11.96% University contribution to your PERSI retirement fund (Classified employees)
- Excellent medical, dental and other health‑related insurance coverages
- Tuition fee waiver benefits for employees, spouses and their dependents
See our full benefits page for more information!
- Resume or CV detailing work history, education, and qualifications
- Cover letter addressing interest in this specific position
- Three references, including at least one direct supervisor
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Applications close: September 13, 2026 11:55 PM Mountain Daylight Time
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