Internet Sales Support Admin

Kia of Fort Myers; Fort Myers (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Employee discounts

Job summary

Kia of Fort Myers is seeking a full-time Business Development Center Sales Coordinator to enhance our team. The ideal candidate will manage incoming calls, log customer interactions, and follow up on appointments.

Applicants should have a high school diploma and a positive attitude, with preferred experience in an internet sales call center. This role offers various benefits, including health, dental, and vision insurance.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in an internet sales call center is preferred.
• Schedule must be flexible and possess basic phone and computer skills.

Responsibilities

• Answer all incoming phone calls and schedule appointments.
• Log customer information into the CRM tool effectively.
• Follow up with customers regarding appointments and sales outcomes.

Skills

Positive attitude

Teamwork

Basic computer skills

Phone skills

Education

High school diploma or equivalent

Tools

CRM tool

Job description

Kia and CDJR of Fort Myers, South Florida’s premier auto dealers, are seeking a Business Development Center Sales Coordinator to join our growing company.

Internet Sales Support Administrator Duties and Responsibilities

• Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
• Create folder and gather all information needed for the customer (i.e., VDP page and highlight all important information).
• Log all customers into the CRM tool and detail notes (price, trade, promotional offers, test drive).
• Follow internet checklist and CRM process.
• Update daily scheduled appointments, shows & sold on Google Drive & board tab.
• Follow up with the internet sales checklist department to determine if the appointment was kept and the outcome.
• Schedule future contact as needed or mark as “lost sale” if no future process is needed.
• Reschedule no‑show customer appointments and follow up with unsold customers.
• Purify and update customer changes in the CRM database.
• Generate e‑mails and text messages according to contact guidelines.
• Forward any customer concerns to the appropriate department manager and follow up.
• Other duties as assigned by management.

Business Development Center Sales Coordinator Requirements and Qualifications

• High school diploma or equivalent.
• Consistently displays a positive attitude as an Automotive Internet Sales Support Representative.
• Able to work in a team environment and learn quickly.
• Schedule must be flexible.
• Prior experience in an internet sales call center is preferred.
• Basic phone and computer skills required.
• Ability to lift 25 lbs unassisted.

Job Type: Full-time

Full‑time benefits offered

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts

Kia and CDJR of Fort Myers is an equal opportunity employer and a drug‑free workplace.