internet sales manager

Venice Honda; Stati Uniti; In loco; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Vision insurance

Descrizione del lavoro

Venice Honda is seeking an Automotive Internet Business Development Center (BDC) Manager to lead a team turning inquiries into sales opportunities. You’ll guide communication from first contact through appointment setting and handoff, keeping the sales pipeline organized and relationships strong.

Your impact: prompt responses connect customers with the right vehicle and financing info, aiding dealership sales teams and streamlining the buying process.

Competenze

• Experience managing a BDC or automotive sales team.
• Proven ability to support sales targets and drive results.
• Familiarity with CRM software and pipeline management.

Mansioni

• Manage and coach the BDC sales team; set expectations for service, etiquette, and targets.
• Oversee inbound/outbound sales activity including follow-up, cold calls, appointments, negotiation, and closing.
• Maintain accurate records and CRM activity; coordinate CRM tech support as needed.
• Partner with sales, marketing, and inventory teams to share support and discuss financing options.
• Review performance and customer interactions to improve communication and sales practices.

Conoscenze

Sales management

Customer relations

CRM proficiency

Strumenti

CRM software

Sales pipeline management

Descrizione del lavoro

Venice Honda is now looking to hire an Automotive Internet Business Development Center (BDC) Manage r. Youll lead the team that turns online and phone inquiries into helpful dealership experiences and sales opportunities. Youll guide customer communication from first contact through appointment setting and hand off, while keeping the sales pipeline organized and supporting strong customer relationships.

Your impact: By helping the team respond promptly and connect customers with the right vehicle and financing information, you make the buying process clearer for customers and more effective for dealership sales teams.

Responsibilities

• Manage and coach the BDC sales team; set clear expectations for customer service, phone etiquette, client communication, and achieving sales targets.
• Oversee inbound and outbound sales activity, including follow-up, cold calling, appointment setting, negotiation, up-selling, and deal closing.
• Maintain accurate customer records and sales pipeline activity in customer relationship management (CRM) software; coordinate technical support for CRM systems as needed.
• Partner with sales, marketing, and inventory teams to share sales support, monitor inventory management and control, and communicate available vehicles and automotive financing options.
• Review team performance and customer interactions; strengthen communication, organizational skills, and consistent sales practices.

Experience

• Required: Sales management experience, customer relationship building, and a record of supporting sales targets. Dealership experience or automotive industry sales experience is valuable.
• Preferred: Automobile or passenger car sales, high-end sales, B2B sales, retail sales, outside sales, and outbound sales experience.
• Demonstrated skills in sales, sales negotiation, negotiation, closing sales, and customer service; familiarity with CRM software and sales pipeline management.
• Strong communication, phone etiquette, math, retail math, and organizational skills. Public speaking experience is helpful.
• Bilingual or multilingual abilities are welcome. Familiarity with inventory management, inventory control, marketing, sales support, and automotive financing options is an advantage.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person