Internet Sales Manager

Diamond Honda; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Diamond Honda in Hacienda Heights, CA, is seeking a full-time Internet Sales Manager to lead online sales from inquiry to appointment. This on-site role requires coordinating with the showroom and marketing teams, managing CRM records, and driving a smooth transition from digital contact to in-person visits.

The ideal candidate will have strong customer-facing skills, experience with CRM and internet lead management, and a proven track record in automotive sales.

Qualifications

• Strong customer-facing and relationship-building abilities.
• Experience with CRM systems and internet lead management.
• On-site, full-time role; automotive sales background preferred.

Responsibilities

• Monitor internet lead sources and respond promptly.
• Maintain CRM records and track key metrics.
• Set appointments and follow up with customers.
• Coordinate with showroom sales team to convert online inquiries to in-person visits.
• Develop and refine online sales processes; collaborate with marketing on digital campaigns.
• Track performance and work to improve customer satisfaction and closing ratios.

Skills

Customer-facing skills

Sales processes

Communication skills

CRM experience

On-site / full-time

Automotive sales experience

Education: high school diploma

Education

High school diploma

Job description

Company Description

Diamond Honda is a franchised Honda automotive dealership serving customers in and around Hacienda Heights, CA. The dealership focuses on providing a transparent, customer-centered sales experience and a wide selection of new and pre-owned Honda vehicles. Team members collaborate across sales, service, and finance to deliver a seamless car-buying journey. Diamond Honda emphasizes professional development, performance-based growth, and a supportive work environment. The organization values integrity, reliability, and long-term relationships with customers and team members alike.

Role Description

The Internet Sales Manager is a full-time, on-site role based in Hacienda Heights, CA. This position is responsible for managing all internet sales leads, responding promptly to online inquiries, and guiding prospective customers through the digital sales process. Day-to-day tasks include monitoring lead sources, maintaining CRM records, setting appointments, following up with customers, and coordinating with the showroom sales team to ensure a smooth transition from online contact to in-person visit. The Internet Sales Manager also develops and refines online sales processes, collaborates with marketing on digital campaigns, tracks key performance metrics, and works to improve customer satisfaction and closing ratios. This role requires consistent communication with customers via email, phone, text, and online platforms, while ensuring every interaction reflects Diamond Honda's commitment to service and professionalism.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building trust and long-term relationships.
• Proficiency in Sales and Sales Processes, including lead management, appointment setting, and closing techniques within an automotive retail environment.
• Excellent Communication skills, both written and verbal, for engaging customers via email, phone, text, and online messaging platforms.
• Experience working with CRM systems, internet lead management tools, and basic digital sales/marketing platforms.
• Ability to work on-site full time, manage multiple leads and tasks simultaneously, and meet or exceed performance and sales goals.
• Prior experience in automotive sales or internet sales is strongly preferred; management or team lead experience is a plus.
• High school diploma or equivalent required; additional education or sales training is beneficial.
• Valid driver's license with a satisfactory driving record and eligibility to work in the United States.