Internet Sales Guest Experience Specialist - Allen, TX

RideNow Powersports; Allen (TX); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Black Gold Harley-Davidson, part of the RideNow Powersports family, is seeking a high-energy BDC / Internet Sales Specialist who thrives on digital leads and warm hospitality.

As the Face of the Dealership for all digital inquiries, you will manage the customer journey from first click to test ride, greet guests, and turn interest into showroom visits. This hybrid role emphasizes Texas Hospitality and a premium, VIP experience.

Qualifikationen

• Strong communication and customer service skills.
• Ability to manage internet leads and phone inquiries quickly.
• Hospitality oriented with experience in a showroom or hospitality environment.

Aufgaben

• Respond to internet inquiries and phone calls with speed and enthusiasm.
• Greet guests and introduce them to the team to deliver VIP experience.
• Convert online interest into showroom appointments.
• Follow up via text, email, and video to stay top of mind.
• Keep a flawless CRM database to track customer interactions.

Kenntnisse

Customer service

CRM software

Phone & email outreach

Relationship building

Data entry / CRM maintenance

Video outreach

Tools

CRM system

Email platforms

Text messaging tools

Video messaging tools

Jobbeschreibung

Black Gold Harley-Davidson (a proud member of the RideNow Powersports family) is looking for a high-energy, charismatic BDC / Internet Sales Specialist who is just as sharp in person as they are on the phone.

At Black Gold, we don’t just sell motorcycles; we build a world-class community. Whether a customer is a lifelong rider or someone looking for their very first bike, we provide the spark that starts their journey. We’re looking for a hybrid professional—someone with the digital hustle to chase leads and the "Texas Hospitality" to greet every guest with a handshake, a smile, and a VIP experience.

THE MISSION (Your Role)

You are the "Face of the Dealership" for every digital inquiry. You own the customer journey from the first click to the moment they swing a leg over a bike.

• The Lead Specialist: Respond to internet inquiries and phone calls with lightning speed, professionalism, and genuine enthusiasm.
• The Ultimate Host: This isn't just a desk job. When your appointments arrive, you’ll be there to welcome them, introduce them to the team, and ensure they feel like part of the family from the moment they walk in.
• The Appointment Master: Your primary goal is to turn "just looking" into a scheduled showroom visit.
• The Follow-Up Machine: You’ll use text, email, and video to stay top-of-mind with customers, providing a premium, "white-glove" follow-up experience.
• CRM Wizardry: Maintain a flawless database to ensure every rider—no matter who they are—gets the attention they deserve.