Digital Concierge & Internet Sales Specialist

RideNow Powersports; Allen (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Black Gold Harley-Davidson, part of the RideNow Powersports family, is seeking a high-energy BDC / Internet Sales Specialist who thrives on digital leads and warm hospitality.

As the Face of the Dealership for all digital inquiries, you will manage the customer journey from first click to test ride, greet guests, and turn interest into showroom visits. This hybrid role emphasizes Texas Hospitality and a premium, VIP experience.

Qualifications

• Strong communication and customer service skills.
• Ability to manage internet leads and phone inquiries quickly.
• Hospitality oriented with experience in a showroom or hospitality environment.

Responsibilities

• Respond to internet inquiries and phone calls with speed and enthusiasm.
• Greet guests and introduce them to the team to deliver VIP experience.
• Convert online interest into showroom appointments.
• Follow up via text, email, and video to stay top of mind.
• Keep a flawless CRM database to track customer interactions.

Skills

Customer service

CRM software

Phone & email outreach

Relationship building

Data entry / CRM maintenance

Video outreach

Tools

CRM system

Email platforms

Text messaging tools

Video messaging tools

Job description

Black Gold Harley-Davidson, part of the RideNow Powersports family, is seeking a high-energy BDC / Internet Sales Specialist who thrives on digital leads and warm hospitality.

As the Face of the Dealership for all digital inquiries, you will manage the customer journey from first click to test ride, greet guests, and turn interest into showroom visits. This hybrid role emphasizes Texas Hospitality and a premium, VIP experience.