Internet Sales- BDC Rep

Car Lux, Inc; California; Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Car Lux, Inc. in Lennox, CA is seeking an Internet Sales - BDC Rep to manage online inquiries and set appointments for showroom visits. The role requires prompt, professional communication via phone, email, and text, and accurate CRM record-keeping to support the sales team.

The ideal candidate will have experience in automotive sales or BDC, strong customer-service skills, and the ability to work on-site in a fast-paced dealership environment.

Formación

• Strong customer-facing skills and ability to build long-term relationships.
• Clear, professional communication via phone, email, and text.
• Experience in automotive sales, BDC, or call center preferred.

Responsabilidades

• Respond to online leads promptly via phone, email, and text.
• Set appointments for customers to visit the dealership.
• Maintain CRM records and follow up with prospects and existing customers.
• Support sales team with lead information and appointment confirmations.

Conocimientos

Customer service

Communication

Phone etiquette

Sales skills

CRM experience

Time management

Bilingual English/Spanish

Educación

High school diploma or equivalent

Herramientas

CRM systems

Lead management

Email platforms

Office apps

Descripción del empleo

Company Description Car Lux, Inc. is a family-oriented luxury car dealership founded in 2004, built on a commitment to honest deals and long-term customer relationships. Starting with a small inventory, the business grew steadily by providing quality vehicles at fair prices and earning strong repeat and referral business. The dealership was expanded in 2007 into a larger, modern location developed from an abandoned gas station, reflecting the owners' passion for cars and dedication to the community. Car Lux focuses on making the car-buying experience positive, simple, and transparent, attracting customers who value trust and personalized service.

Role Description The Internet Sales - BDC Rep is a full-time, on-site role based at Car Lux, Inc. in Lennox, CA. This role is responsible for responding promptly and professionally to online leads and inquiries via phone, email, and text, and for setting appointments for customers to visit the dealership. The Internet Sales - BDC Rep will maintain accurate records in the CRM system, follow up with prospective and existing customers, and support sales team members by preparing lead information and confirming appointments. Daily tasks include providing detailed vehicle information, ensuring a smooth transition from online contact to in-store visit, and contributing to a positive customer experience aligned with Car Lux's service standards.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building long-term relationships.
• Clear and professional Communication abilities, both verbal and written, for interacting with diverse customers and team members.
• Professional Phone Etiquette skills for handling inbound and outbound calls, follow-ups, and appointment-setting.
• Sales skills, including basic negotiation, lead conversion, and comfort discussing pricing and vehicle features.
• Previous experience in automotive sales, BDC, call center, or retail customer service is preferred.
• Ability to use CRM or lead-management software, email platforms, and basic office applications efficiently.
• Reliable attendance, strong time management, and the ability to work in a fast-paced dealership environment.
• High school diploma or equivalent; bilingual language skills (e.g., English/Spanish) are a plus.