Internet Sales Associate – Drive Showroom Appointments

Wow Toyota of Wallingford; Wallingford (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Wow Toyota of Wallingford in Wallingford, CT is seeking an Internet Sales Assistant to be the first contact for online or phone inquiries and drive showroom or virtual appointments. You will work with the BDC and sales teams to ensure smooth handoffs, nurture leads, and contribute to appointment show rates and vehicle sales.

The role offers hourly pay with a monthly bonus tied to successful appointments and sales, and requires the ability to work full-time hours including evenings and weekends.

Qualifications

• Minimum of 1 year of experience in a Business Development Center (BDC) or similar automotive internet sales/customer contact role.
• Strong customer service skills with the ability to build rapport quickly over the phone, email, and text.
• Proven ability to persuade customers to schedule and keep sales appointments.
• Clear, professional phone skills and excellent verbal and written communication in English.
• Comfort using CRM systems and basic computer applications for data entry, scheduling, and communication.
• Strong organizational skills with the ability to manage multiple leads and follow-ups in a fast-paced environment.

Responsibilities

• Handle inbound internet and phone leads promptly and professionally, delivering an exceptional customer service experience.
• Persuade prospective customers to schedule showroom or virtual appointments through effective communication and follow-up.
• Use vehicle knowledge to answer product questions and present features clearly and accurately.
• Qualify leads by identifying customer needs, purchase timelines, and interests, and document this information in the CRM.
• Make outbound calls, send emails, and text messages to follow up with internet leads and previous customers.
• Coordinate with BDC and showroom sales teams to ensure a seamless transition from appointment to sales process.
• Maintain an organized schedule of appointments and follow-ups to meet daily, weekly, and monthly goals.
• Track all customer interactions and appointment outcomes in the CRM system with a high level of detail.

Skills

BDC experience

Customer service

Persuasion

CRM proficiency

Organization

Teamwork

English communication

Evenings/weekends availability

Tools

CRM system

Job description

Wow Toyota of Wallingford in Wallingford, CT is seeking an Internet Sales Assistant to be the first contact for online or phone inquiries and drive showroom or virtual appointments. You will work with the BDC and sales teams to ensure smooth handoffs, nurture leads, and contribute to appointment show rates and vehicle sales.

The role offers hourly pay with a monthly bonus tied to successful appointments and sales, and requires the ability to work full-time hours including evenings and weekends.