Internet/Product Specialist

GLENDALE NISSAN INC; Glendale (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Glendale Nissan Inc. in Glendale, CA, seeks a motivated, customer-focused professional to support digital sales, respond to inquiries, and guide buyers through the vehicle purchasing process.

You will manage internet leads, present vehicle information and options, schedule appointments, and maintain detailed CRM records, collaborating with sales, finance, and management for a seamless customer experience.

Qualifications

• Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
• Explain vehicle features, technology, trims, and options clearly.
• Maintain accurate records of customer interactions in the CRM.
• Collaborate with sales, finance, and management to ensure a positive customer experience.
• Ability to learn product details quickly and articulate value to customers.

Responsibilities

• Respond to inquiries across email, phone, and chat.
• Guide customers through the purchasing process.
• Set appointments and follow up consistently.
• Update listings content and photos when needed.

Skills

Communication skills

Customer service

CRM tools

Lead management

Organizational skills

Product knowledge

Multichannel communication

Tools

CRM systems

Online lead platforms

Job description

We are seeking a motivated and customer-focused professional to join our team in a role that combines digital sales support, product knowledge, and lead management. This position plays a key part in creating a positive first impression, responding to online inquiries, and helping customers move confidently through the vehicle purchasing process.

What You’ll Do

• Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
• Engage with prospective customers to understand their needs and provide accurate vehicle, pricing, and availability information.
• Support the sales process by setting appointments, following up consistently, and maintaining strong customer communication.
• Present product features, technology, trim levels, and available options in a clear and helpful manner.
• Maintain detailed records of customer interactions and lead activity in the CRM system.
• Work closely with sales, finance, and management teams to ensure a smooth customer experience.
• Assist in creating and improving online listing content, photos, and vehicle descriptions when needed.
• Stay informed on current promotions, inventory updates, and market trends.

What We’re Looking For

• Strong communication and customer service skills.
• Ability to build rapport and maintain a professional, friendly approach across digital and phone communication channels.
• Comfort working with CRM tools, online lead platforms, and basic computer applications.
• Detail-oriented mindset with strong organizational and follow-up skills.
• Ability to learn product details quickly and explain information clearly.
• Prior experience in automotive sales, internet sales, product presentation, or a related customer-facing role is preferred.
• Self-motivated, dependable, and able to manage multiple priorities in a fast-paced environment.

What You’ll Bring

• A professional demeanor and commitment to delivering excellent customer experiences.
• Confidence in communicating value, features, and next steps to potential customers.
• Enthusiasm for learning about vehicles, technology, and the sales process.
• A collaborative approach and willingness to support team goals.

Why Join Us

We offer an opportunity to be part of a customer-focused team where your communication skills, product knowledge, and follow-up make a meaningful impact. This role is ideal for someone who enjoys helping people, thrives in a dynamic environment, and wants to contribute to the success of a modern sales operation.

Additional Information

This position may require occasional evening or weekend availability based on business needs. Competitive compensation and benefits.