InternetProduct Specialist

Glendale Nissan; Glendale (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The ideal candidate will communicate clearly, handle CRM tools effectively, and coordinate with sales, finance, and management to ensure a smooth buyer journey. Automotive sales experience is a plus; strong follow-up and detail orientation are essential.

Qualifications

• Strong communication and customer service skills.
• Ability to build rapport across digital and phone channels.
• Comfort with CRM tools and online lead platforms.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to learn product details quickly.
• Prior automotive or internet sales or related customer-facing role preferred.
• Self-motivated and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
• Engage with prospective customers to understand their needs and provide accurate vehicle, pricing, and availability information.
• Support the sales process by setting appointments, following up consistently, and maintaining strong customer communication.
• Present product features, technology, trim levels, and available options in a clear and helpful manner.
• Maintain detailed records of customer interactions and lead activity in the CRM system.
• Work closely with sales, finance, and management teams to ensure a smooth customer experience.
• Assist in creating and improving online listing content, photos, and vehicle descriptions when needed.
• Stay informed on current promotions, inventory updates, and market trends.

Skills

Digital communication

Customer service

Lead management

Multichannel communication

Organizational skills

Tools

CRM tools

Online lead platforms

Job description

We are seeking a motivated and customer-focused professional to join our team in a role that combines digital sales support, product knowledge, and lead management. This position plays a key part in creating a positive first impression, responding to online inquiries, and helping customers move confidently through the vehicle purchasing process.

What You’ll Do

• Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
• Engage with prospective customers to understand their needs and provide accurate vehicle, pricing, and availability information.
• Support the sales process by setting appointments, following up consistently, and maintaining strong customer communication.
• Present product features, technology, trim levels, and available options in a clear and helpful manner.
• Maintain detailed records of customer interactions and lead activity in the CRM system.
• Work closely with sales, finance, and management teams to ensure a smooth customer experience.
• Assist in creating and improving online listing content, photos, and vehicle descriptions when needed.
• Stay informed on current promotions, inventory updates, and market trends.

What We’re Looking For

• Strong communication and customer service skills.
• Ability to build rapport and maintain a professional, friendly approach across digital and phone communication channels.
• Comfort working with CRM tools, online lead platforms, and basic computer applications.
• Detail-oriented mindset with strong organizational and follow-up skills.
• Ability to learn product details quickly and explain information clearly.
• Prior experience in automotive sales, internet sales, product presentation, or a related customer-facing role is preferred.
• Self-motivated, dependable, and able to manage multiple priorities in a fast-paced environment.

What You’ll Bring

• A professional demeanor and commitment to delivering excellent customer experiences.
• Confidence in communicating value, features, and next steps to potential customers.
• Enthusiasm for learning about vehicles, technology, and the sales process.
• A collaborative approach and willingness to support team goals.

Why Join Us

We offer an opportunity to be part of a customer-focused team where your communication skills, product knowledge, and follow-up make a meaningful impact. This role is ideal for someone who enjoys helping people, thrives in a dynamic environment, and wants to contribute to the success of a modern sales operation.

Additional Information

This position may require occasional evening or weekend availability based on business needs. Competitive compensation and benefits.