Internet Sales Representative

Kenosha Toyota; Kenosha (WI); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly pay plus commission

1-2 Saturdays per month | No Sundays

Paid Time Off after 90 days

Medical, Dental, and Vision Insurance

401(k) Plan

Employee discounts on products and/or

Paid training

Promote-from-within culture

Life Insurance

Job summary

Kenosha Toyota in Wisconsin is seeking a Customer Service/Sales Associate to be the main link between customers and their next vehicle, guiding them through information, financing options, and dealership processes.

You will answer calls, respond to inquiries, schedule appointments, maintain CRM records, and collaborate with the sales team to deliver a seamless, friendly buying experience.

Qualifications

• Previous experience in a customer-service-focused role.
• Strong communication and problem-solving skills.
• Reliable, punctual, and team-oriented with a positive attitude.

Responsibilities

• Answer inbound customer calls and schedule sales appointments
• Respond promptly to internet, phone, and live-chat inquiries using established scripts and templates
• Provide customers with initial vehicle and dealership information
• Present preliminary financing options based on customer needs
• Follow up with leads who are not yet ready to schedule or who did not show for appointments
• Maintain accurate and consistent CRM documentation daily
• Participate in team meetings and process-improvement sessions

Skills

Customer service

Communication

Team player

Dependable

Education

High school diploma or equivalent

Tools

CRM software

Job description

In this role, you will be the primary connection between our customers and their future vehicle. You’ll guide customers through the early stages of the buying process—answering questions about our dealership, available vehicles, and purchasing options—while delivering a professional and engaging customer experience. You’ll also gain hands‑on knowledge of the latest vehicles and automotive technology.

What’s In It for You

• Competitive hourly pay plus commission
• 1-2 Saturdays per month | No Sundays
• Only two evening shifts per week
• Paid Time Off after 90 days
• Promote-from-within culture
• Ongoing mentorship and coaching
• Team roundtables and process collaboration
• Clear expectations and communication
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Paid training
• Employee discounts on products and services

Responsibilities

• Answer inbound customer calls and schedule sales appointments
• Respond promptly to internet, phone, and live-chat inquiries using established scripts and templates
• Provide customers with initial vehicle and dealership information
• Present preliminary financing options based on customer needs
• Follow up with leads who are not yet ready to schedule or who did not show for appointments
• Maintain accurate and consistent CRM documentation daily
• Participate in team meetings and process-improvement sessions
• Build positive working relationships with sales teams and dealership leadership

Qualifications

• Previous experience in a customer-service-focused role
• Strong dependability and attendance
• Team-oriented mindset with a positive attitude
• Prompt, professional, and courteous communication style
• Enthusiastic and motivated personality
• Strong computer and CRM skills
• Ability to pass a pre-employment background check and drug screening

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at all levels of our organization. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must possess a valid driver’s license with a satisfactory driving record.