International Operations Manager

AppleOne Employment Services; Long Beach (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

AppleOne Employment Services in Long Beach, CA seeks an experienced International Operations Manager to lead day-to-day international freight activities across air, ocean, FCL/LCL, import/export, and drayage. You will oversee booking through delivery, ensure accurate documentation, and guide staff to improve efficiency in a fast-paced import/export environment.

The role emphasizes hands-on leadership, process optimization, and strong vendor/customer relationships to enhance service quality and

Qualifications

• Extensive experience in international freight forwarding across air, ocean, FCL/LCL, import/export, and drayage.
• Hands-on leader with ability to guide and develop staff.
• Strong cross-functional coordination with carriers, vendors, and customers.

Responsibilities

• Manage daily international freight operations (air, ocean, FCL/LCL, import/export, drayage, warehousing, transloading).
• Coordinate shipment activity from booking to final delivery with accurate documentation and proactive issue resolution.
• Lead, train, and support operations staff with clear direction and performance oversight.
• Coordinate with steamship lines, airlines, trucking firms, warehouses, customs brokers, and overseas partners.
• Monitor KPIs, costs, and service levels to drive improvements and maintain quality.
• Resolve customer service issues while ensuring compliance with import/export regulations and company procedures.

Job description

Job Summary

We are seeking an experienced International Operations Manager for a direct hire opportunity in Long Beach, CA. This role is ideal for a logistics professional with strong international freight forwarding experience across air, ocean, FCL, LCL, import, export, and drayage operations.

The International Operations Manager will lead day-to-day freight operations, support operations staff, manage customer and vendor relationships, and ensure shipments move efficiently from booking through final delivery. This is a strong opportunity for a hands-on leader who enjoys solving operational challenges, improving processes, and working in a fast-paced import-export environment.

Candidates can expect a team-oriented logistics setting with supportive leadership, opportunities to guide and develop staff, and the ability to make a direct impact on service quality, customer satisfaction, and operational efficiency.

Key Responsibilities

• Manage daily international freight operations, including air, ocean, FCL, LCL, import/export, drayage, warehousing, and transloading activities.
• Oversee shipment coordination from booking through final delivery, ensuring timely execution, accurate documentation, and proactive issue resolution.
• Lead, train, and support operations staff while providing direction, performance oversight, and operational guidance.
• Coordinate with steamship lines, airlines, trucking companies, warehouses, customs brokers, overseas partners, and other service providers.
• Monitor shipment status, operational costs, service performance, and key performance indicators to identify improvements and maintain quality standards.
• Resolve customer service issues and operational challenges professionally while supporting compliance with import/export regulations and company procedures.

Compensation and Benefits

• Salary range: $100,000 to $130,000 per year.
• Direct hire opportunity.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.