Air Operations Supervisor

AppleOne Employment Services; Grapevine (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

AppleOne Employment Services in Grapevine, TX is seeking an experienced Air Operations Supervisor to lead import and export shipments and manage a frontline team.

The role covers supervising daily air operations, coordinating with carriers and agents, ensuring TSA/IATA/CBP/IAC compliance, and driving on-time performance in a fast-paced international freight environment.

Qualifications

• Experience supervising air operations teams and guiding on-time performance.
• Experience handling import/export air freight and related documentation.
• Familiarity with TSA, IATA, CBP, and IAC requirements.

Responsibilities

• Supervise daily workflow for air operations specialists and coordinators.
• Review and process import/export air freight shipments and documents.
• Serve as escalation point for delays, issues, and customer service.
• Train, coach, and onboard team members on procedures and compliance.
• Monitor KPIs like on-time processing, accuracy, and turnaround time.
• Coordinate with airlines, ground handlers, customs brokers, and internal teams to resolve issues.

Skills

Air operations supervision

Team leadership

Air freight shipments

Carrier coordination

Customs documentation

Regulatory compliance

Problem solving

Job description

Job Summary

We are seeking an experienced Air Operations Supervisor for a direct hire opportunity in Grapevine, TX. This role is ideal for an air freight forwarding professional who is ready to combine hands-on import and export shipment operations with front-line team leadership.

The Air Operations Supervisor will oversee daily air freight workflow, support air operations specialists and coordinators, and help ensure shipments are processed accurately, efficiently, and in compliance with TSA, IATA, CBP, and IAC requirements. This position offers exposure to time-sensitive international freight, carrier coordination, customs documentation, operational performance metrics, and team development.

This is a strong opportunity for a detail-oriented logistics professional who enjoys solving shipment challenges, coaching others, and working in a structured, team-focused environment. The role offers supportive leadership, visibility, accountability, and a path to continue growing in air freight operations leadership.

Key Responsibilities

• Supervise daily workflow for air operations specialists and coordinators, including workload assignment, productivity tracking, and operational support.
• Review and process import and export air freight shipments, including air waybills, customs documentation, carrier bookings, and shipment files.
• Serve as the first point of escalation for shipment delays, exceptions, documentation issues, carrier concerns, and customer service needs.
• Train, coach, and onboard air operations team members on procedures, systems, documentation standards, and compliance requirements.
• Monitor key performance indicators such as on-time processing, accuracy, turnaround time, and operational efficiency.
• Coordinate with airlines, ground handlers, truckers, overseas agents, customs brokers, and internal teams to resolve daily operational issues.

Compensation and Benefits

• Direct hire opportunity.
• Salary range: $55,000 to $80,000 per year.
• Location: Grapevine, TX.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.