International Executive Host

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid weekly

Paid time off

Tuition assistance

Quality healthcare and dental benefits

401k retirement plan

Job summary

A leading casino provider in New York seeks an experienced International Executive Host to enhance guest satisfaction and loyalty. This role involves delivering outstanding customer service, building relationships with casino patrons, and organizing events to encourage repeat visits. The preferred candidate will have a minimum of 3 years experience in a host role, excellent communication skills, and a passion for hospitality. The position offers extensive benefits, professional growth opportunities, and a commitment to employee well-being.

Qualifications

• Minimum of 3 years of experience in a Host position.
• Must have excellent verbal and written presentation skills.
• Ability to manage a large book of business.

Responsibilities

• Deliver outstanding customer service to casino patrons.
• Build relationships and enhance guest loyalty.
• Organize events to increase patron visits and play.

Skills

Customer service

Relationship management

Public speaking

Interpersonal communication

Problem solving

Sales ability

Education

High School Diploma or equivalency

Tools

Microsoft Office

Job description

Overview

We are seeking a dedicated International Executive Host to deliver outstanding customer service, enhance guest satisfaction, and build loyalty among our valued casino patrons. In this role, you'll focus on creating memorable experiences, building relationships with guests, and encouraging rated play. This is a fantastic opportunity for someone with a passion for hospitality and a commitment to elevating guest loyalty.

What does a International Executive Host do?

• The PD Executive International Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.
• Ensures Asian players receive exemplary customer service and understands the importance of building individual guest contacts.
• Develops new premium Asian players by identifying their interests and encouraging a higher number of return trips through the appropriate player events. (Golf tournaments, shows, player parties, gift events etc.)
• Ensures that all of the rated Asian player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactives, special offers).
• Consistently meets established standard for sales activity and Asian event bookings.
• Always maintains strict confidentiality of guest information.
• The knowledge to suggest new ideas for Asian events that would encourage future trips and additional play from the guests.
• Assists in the development and organization of Asian events.
• Maintains close ties with targeted customers through personal contact and telemarketing in order to generate gaming revenues.
• Assist in managing the budget for premium table & slot play and VIP events & promotions.
• Ensure the safety and security of employees and customers.
• Responsible for managing and increasing rated table & slot play.
• Review activities and promotional status with Director of Player Development.
• Meet with departmental Directors and Managers as necessary.
• Communicate to premium/rated players all available services, promotions, special events, and other functions to increase trip frequency.
• Demonstrates a thorough understanding of the casino credit and complimentary systems, and always obtains appropriate account information for issuance of credit and complimentaries.
• Is thorough and courteous to guests when explaining, or establishing credit lines, check-cashing limits and the complimentary system.
• Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
• Consistently enhances the “personal player base” and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
• Effectively utilizes pit personnel (i.e.: Shift Managers, Pit Managers and Floor Supervisors) to identify new premium players.
• Consistently meets established standard for sales activity and event bookings.
• Uses knowledge of player base to suggest new ideas for events that would encourage future trips and additional play from the patrons.

Work Experience

To be successful as a International Executive Host, you'll need:

• Must have a minimum of 3 years of experience in a Host position.
• Asian marketing, and gaming; or good relationship with Asian contacts.
• High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
• Related Asian sales and/or casino Asian marketing experience preferred. Experience can be substituted for education.
• One year direct table games and Asian game operation experience preferred
• Must have excellent verbal and written presentation skills, professional and outgoing demeanor, and proven public speaking skills in English and other Asian languages
• Demonstrates the ability to manage large book of business.
• Demonstrates proven experience in guest relationship management and the keen ability to sell.
• Previous supervisory experience preferred.
• Must be willing to sign an employment contract.
• Must be able and willing to work any shift and long hours when necessary which includes working evenings, weekends, and holidays.
• Excellent interpersonal, communication, team building, and problem solving skills required.
• Make sound complimentary decisions based on tracked customer play.
• Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.
• Must communicate in a timely manner all issues, concerns, incidents and / or suggestions for improvement as it relates to the delivery of guest service.
• Ability to work both on and off-site special events required.
• Must be able to work independently.
• Must possess computer skills with knowledge of Microsoft Office.
• Must be able to speak English and at least one Asian language; including Chinese, mandarin etc. Fujianese a plus.
• Must be able to stand/walk for long periods of time and lift up to 10 lbs.

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!