International Customer Service & Shipping Specialist

Trelleborg Sealing Solutions US Inc; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Trelleborg Sealing Solutions US Inc is seeking an International Inside Sales & Customer Service Representative in Fort Wayne. You will support international and domestic Marketing Companies with timely order entry, fulfillment, and customer service, acting as the link between warehouse operations and Marketing teams.

Key duties include reviewing orders for deviations, expediting shipments, and handling export documentation while ensuring ITAR compliance and accurate customer records.

Qualifications

• High school diploma or GED required.
• Minimum 3 years experience in customer service and international shipping.
• Able to work in a fast paced environment.
• Highly organized with high accuracy.
• Proficient in MS Word, Excel and PowerPoint.
• JD Edwards experience advantageous.
• U.S. Citizens and Lawful Permanent Residents may be considered due to ITAR requirements.

Responsibilities

• Handle all correspondence, quotations, orders, credits, and customer service for International Marketing Companies.
• Review purchase orders for deviations and follow up.
• Ensure compliance with ITAR rules and regulations.
• Support domestic Marketing Companies to resolve order fulfillment issues.
• Expedite shipments to maintain on-time delivery.
• Develop and process export shipping documents (NAFTA, SLI, SED) and coordinate with shipping.
• Review/update customer files to ensure proper certificates and test reports are included.
• Responsible for on-time delivery (OTD) to all International Marketing Companies.
• Perform special projects as assigned.

Skills

Customer service

International shipping

JD Edwards

Microsoft Word

Microsoft Excel

PowerPoint

Communication skills

Problem solving

Organizational skills

Education

High school diploma or GED

Associate degree in Business Administration

Tools

JD Edwards

Job description

Trelleborg Sealing Solutions US Inc is seeking an International Inside Sales & Customer Service Representative in Fort Wayne. You will support international and domestic Marketing Companies with timely order entry, fulfillment, and customer service, acting as the link between warehouse operations and Marketing teams.

Key duties include reviewing orders for deviations, expediting shipments, and handling export documentation while ensuring ITAR compliance and accurate customer records.