Customer Service Representative

Trelleborg Sealing Solutions US Inc; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Trelleborg Sealing Solutions US Inc is seeking an International Inside Sales & Customer Service Representative in Fort Wayne. You will support international and domestic Marketing Companies with timely order entry, fulfillment, and customer service, acting as the link between warehouse operations and Marketing teams.

Key duties include reviewing orders for deviations, expediting shipments, and handling export documentation while ensuring ITAR compliance and accurate customer records.

Qualifications

• High school diploma or GED required.
• Minimum 3 years experience in customer service and international shipping.
• Able to work in a fast paced environment.
• Highly organized with high accuracy.
• Proficient in MS Word, Excel and PowerPoint.
• JD Edwards experience advantageous.
• U.S. Citizens and Lawful Permanent Residents may be considered due to ITAR requirements.

Responsibilities

• Handle all correspondence, quotations, orders, credits, and customer service for International Marketing Companies.
• Review purchase orders for deviations and follow up.
• Ensure compliance with ITAR rules and regulations.
• Support domestic Marketing Companies to resolve order fulfillment issues.
• Expedite shipments to maintain on-time delivery.
• Develop and process export shipping documents (NAFTA, SLI, SED) and coordinate with shipping.
• Review/update customer files to ensure proper certificates and test reports are included.
• Responsible for on-time delivery (OTD) to all International Marketing Companies.
• Perform special projects as assigned.

Skills

Customer service

International shipping

JD Edwards

Microsoft Word

Microsoft Excel

PowerPoint

Communication skills

Problem solving

Organizational skills

Education

High school diploma or GED

Associate degree in Business Administration

Tools

JD Edwards

Job description

International Inside Sales & Customer Service Representative -is responsible for supporting the International and Domestic Marketing companies to ensure timely order entry and fulfillment. They serve as the link between the warehouse operations and Marketing Companies.

Tasks and Responsibilities:

Responsible for all correspondence, quotations, placement of orders, credit memos, and customer service to our International Marketing Companies.

• Review customers purchase orders for any deviation from quote and follow-up accordingly.
• Should be familiar with ITAR rules and regulations.
• Support our domestic Marketing Companies to resolve issues within the order fulfillment process from our Logistics Center.
• Expediting shipments to support on time delivery.
• Develop, manage, and process export shipping documentation (NAFTA, SLI, SED,…..) and coordinate with shipping department to ensure proper delivery of orders.
• Special Projects as needed
• Review/up-date customer files to ensure that proper certs, test reports, etc. are included.
• Responsible for OTD to all International Marketing Companies.
• Other duties as assigned

Education and Experience:

• High school diploma or GED required. Associates or higher in Business Administration or relevant degree preferred.
• Minimum 3 years experience in customer service and international shipping is preferred.
• Able to work in a fast paced environment.
• Must be highly organized.
• High level of accuracy.
• Excellent problem solving, and strong communication skills.
• Proficiency in Microsoft Word, Excel and Power Point
• JD Edwards experience advantageous
• Only U.S. Citizens and Lawful Permanent Residents of the U.S. will be considered for this position.
• Self Motivated
• Able to disseminate information and action
• Comfortable communicating with International colleagues.
• Ability to lift and carry 40 lb. with or without a reasonable accommodation.

Travel:

The Customer Service Representative position is a local on-site position.

• Limited domestic travel requirements less than 5% per year.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.