International Customer Service & Logistics Account Rep

Calumet; Indianapolis (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Calumet in Indianapolis, IN, seeks an International Customer Service Account Representative to support global customers. This role collaborates with Sales, Pricing, Plant Personnel, Export Operations, and Global Trade to ensure seamless order flow and documentation.

You will coordinate letters of credit and proforma invoices, arrange ocean/air freight with our 3PL, answer product and freight questions, and maintain accurate records.

Qualifications

• 3+ years of related customer support experience.
• Proficient with Microsoft Office and ERP systems.
• Experience with international logistics is a plus.

Responsibilities

• Responsible for timely and accurate order fulfillment from purchase order entry to receipt.
• Coordinate Letter of Credit and Proforma Invoices.
• Work with 3PL to arrange ocean and air freight to meet delivery needs, request bookings, and upload documentation.
• Coordinate loading appointments for carriers at Calumet plants and ensure final shipping documents are received by the customer.
• Assist with customer inquiries on products, loading requirements, or freight quotes.
• Review orders for accuracy and release confirmations to customer, freight forwarder or carrier, and plant personnel.
• Assist with Domestic accounts as assigned.
• Maintain document records and provide administrative assistance to the department.
• Investigate and resolve customer issues for corrective and preventive action.
• Represent Calumet in a professional manner and create strong partnerships with customers through exemplary customer support.

Skills

Customer service

Microsoft Office

ERP systems

Education

College degree preferred or equivalent

Tools

SAP

Job description

Calumet in Indianapolis, IN, seeks an International Customer Service Account Representative to support global customers. This role collaborates with Sales, Pricing, Plant Personnel, Export Operations, and Global Trade to ensure seamless order flow and documentation.

You will coordinate letters of credit and proforma invoices, arrange ocean/air freight with our 3PL, answer product and freight questions, and maintain accurate records.