International Banking Operations Associate - Documentary Collections

US Bank; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacations

Parental leave

Disability insurance

Sick leave

Job summary

U.S. Bank is seeking an International Banking Operations Associate to support Global Trade & Standby Services and FX transactions across the transaction lifecycle.

You will coordinate with internal teams, clients, and correspondent banks to ensure accurate, compliant processing and timely issue resolution. The role emphasizes attention to detail, strong communication, and the ability to manage complex documentation in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Preferred: experience with import/export trade products or international payments.

Responsibilities

• Process Global Trade & Standby Services (GTSS) and FX transactions across the lifecycle.
• Review and reconcile trade/FX documentation for accuracy and compliance.
• Serve as liaison between internal partners, clients, and correspondent banks.
• Communicate inquiries and resolve documentation issues via email/phone.
• Identify discrepancies, escalate issues, and support timely resolution.
• Maintain productivity, quality, and accuracy in a high-volume environment.
• Contribute to process improvements while upholding service standards.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma

Tools

Banking systems

Trade finance systems

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Inspire, excel and grow with us

The International Banking Operations Associate is responsible for supporting the processing of Global Trade & Standby Services (GTSS) banking products across multiple stages of the transaction life cycle. This is part of the Documentary Collections team within GTSS. This role plays a critical part in facilitating global trade transactions by acting as a key intermediary between customers, internal partners, and international banking institutions.

The ideal candidate is highly detail‑oriented, customer‑focused, and motivated , with the ability to manage complex documentation and ensure strict compliance with regulatory, policy, and service‑level requirements. Accuracy, responsiveness, and strong written and verbal communication skills are essential to success in this role.

Key Responsibilities

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
• Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements.
• Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
• Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues.
• Identify discrepancies or risks, elevate issues appropriately, and support timely resolution to minimize customer and operational impact.
• Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment.
• Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity.

What Success Looks Like in This Role

• Transactions are processed accurately, timely, and in compliance with all requirements.
• Documentation errors and processing issues are minimized.
• Clients and internal partners experience clear, professional, and responsive communication.
• Productivity and quality metrics consistently meet or exceed expectations.
• The associate demonstrates focus, accountability, and reliability in day‑to‑day operations.

Schedule & Location

Schedule: Monday-Friday, 8:00 AM - 4:30 PM CST

Location: Saint Paul (West Side Flats) or Charlotte (DCS Office) In office 3+ days per week

Basic Qualifications

• High school diploma or equivalent
• At least one year of relevant work experience

Preferred Skills/Experience

• Prior experience with import/export trade products or international payments.
• Strong customer service mindset with the ability to manage sensitive or time‑critical transactions.
• Highly motivated, proactive, and self‑driven; able to manage workload independently.
• Comfortable collaborating with internal teams and external banking partners across different time zones.
• Strong organizational skills and ability to prioritize multiple transactions simultaneously.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, nat