International Banking Operations Associate - Documentary Collections

U.S. Bank; Charlotte (NC); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank in Charlotte is hiring for an International Banking Operations Associate to support Global Trade & Standby Services (GTSS) and FX transactions. You will interact with customers, internal teams, and international banks, ensuring accurate documentation and compliance across the transaction lifecycle.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a high‑volume environment. In‑office schedule requires 3+ days per week at a U.S.

Qualifications

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Experience with import/export trade products or international payments preferred.
• Strong customer service mindset.
• Ability to manage workload independently and meet deadlines.

Responsibilities

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle.
• Review, examine, and reconcile trade and FX documentation for accuracy and compliance.
• Act as liaison between internal partners, external clients, and correspondent banks.
• Communicate via email and phone to resolve inquiries and clarify requirements.
• Identify discrepancies or risks and escalate to minimize impact.
• Maintain high productivity, quality, and accuracy in a fast-paced environment.
• Contribute to continuous process improvement and uphold customer service standards.

Skills

Customer service

Time management

Collaboration across time zones

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Inspire, excel and grow with us

The International Banking Operations Associate is responsible for supporting the processing of Global Trade & Standby Services (GTSS) banking products across multiple stages of the transaction life cycle. This is part of the Documentary Collections team within GTSS. This role plays a critical part in facilitating global trade transactions by acting as a key intermediary between customers, internal partners, and international banking institutions. The ideal candidate is highly detail‑oriented, customer‑focused, and motivated, with the ability to manage complex documentation and ensure strict compliance with regulatory, policy, and service‑level requirements. Accuracy, responsiveness, and strong written and verbal communication skills are essential to success in this role.

Key Responsibilities

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
• Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements.
• Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
• Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues.
• Identify discrepancies or risks, elevate issues appropriately, and support timely resolution to minimize customer and operational impact.
• Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment.
• Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity.

What Success Looks Like in This Role

Transactions are processed accurately, timely, and in compliance with all requirements. Documentation errors and processing issues are minimized. Clients and internal partners experience clear, professional, and responsive communication.

Productivity and quality metrics consistently meet or exceed expectations. The associate demonstrates focus, accountability, and reliability in day‑to‑day operations.

Schedule & Location

Schedule: Monday–Friday, 8:00 AM – 4:30 PM CST

Location: Saint Paul (West Side Flats) or Charlotte (DCS Office)

In office 3+ days per week

Basic Qualifications

• High school diploma or equivalent
• At least one year of relevant work experience

Preferred Skills/Experience

• Prior experience with import/export trade products or international payments.
• Strong customer service mindset with the ability to manage sensitive or time‑critical transactions.
• Highly motivated, proactive, and self‑driven; able to manage workload independently.
• Comfortable collaborating with internal teams and external banking partners across different time zones.
• Strong organizational skills and ability to prioritize multiple transactions simultaneously.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $22.50 - $30.00

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Further Information

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at—… from Day One.