Paying and Transfer Agent Specialist 5

US Bank; Saint Paul (MN); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a Paying and Transfer Agent Operations professional. You will research complex bond-related transactions, resolve payment issues, and communicate findings to internal and external partners to ensure accurate processing and regulatory compliance.

The role requires strong problem-solving, organization, and collaboration skills, with the ability to manage multiple priorities. Candidates should be detail-oriented and able to escalate appropriately while maintaining clear partner

Qualifications

• High school diploma or equivalent.
• Three or more years of experience in transaction processing.

Responsibilities

• Research complex transactions and determine root cause of payment processing.
• Respond to internal and external customer inquiries with professionalism and accuracy.
• Use established procedures to ensure timely and accurate processing claims and ensure compliance with legal and regulatory requirements.
• Work closely with team members on projects and initiatives to support the broader organization and drive process improvements.

Skills

Problem-solving

Communication

Prioritization

Escalation management

Team collaboration

Education

High school diploma or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Join our Paying and Transfer Agent Operations team in a role where problem-solving, collaboration, and attention to detail make a direct impact. You'll research complex bond-related transactions, resolve payment issues, communicate findings to internal and external partners, and help ensure transactions are processed accurately and in compliance with established requirements.

This position is a great fit for someone who enjoys investigating issues, managing multiple priorities, and taking ownership of complex work. The hiring team is looking for someone who can troubleshoot independently, make informed decisions, recognize when escalation is appropriate, and communicate effectively with partners

What You'll Bring to the Team

You’ll work in a collaborative, team-centered environment where strong organization, communication, problem-solving, escalation management, and prioritization are important. Success also means building strong partnerships across Paying and Transfer Agent Operations, understanding how your work connects to upstream and downstream processes, and keeping partners informed through clear and consistent communication.

Key Responsibilities

Research & Investigation

• Research complex transactions and determine root cause of payment processing
• Facilitate corrective activity for bond related transactions with both internal and external parties.

Customer Service & Communication

• Respond to internal and external customer inquiries with professionalism and accuracy.
• Explain complex findings clearly and provide guidance on next steps

Processing & Compliance

• Issue payments for bonds and inquiries related to
• Use established procedures to ensure timely and accurate processing claims.
• Ensure compliance with legal and regulatory requirements for transactions.

Collaboration & Continuous Improvement

• Work closely with team members on projects and specialized initiatives that support the broader organization.
• Suggest process improvements and contribute to efficiency enhancements.
• Track and gather data for statistical reporting and operational insights.

Basic Qualifications

• High school diploma or equivalent
• Three or more years of experience in transaction processing

Location

West Side Flats- St. Paul, MN

Monday- Friday

This role requires working from a U.S Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21