Internal Service Advisor: Elevate Vehicle Reconditioning

Brandon Steven Motors; Long Beach (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Career growth opportunities

Job summary

Harbor Chevrolet and Harbor Hyundai in Long Beach are seeking an organized Internal Service Advisor to manage our reconditioning workflow, serving as a liaison between Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure vehicles are inspected, repaired, and frontline-ready efficiently while maintaining quality and budget.

The role emphasizes timely PDIs, accurate repair orders, coordination with technicians and vendors, and clear status updates to leadership.

Qualifications

• Minimum of 2 years of customer service, retail, or operations experience.
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Excellent communication, follow-up, and interpersonal skills.
• Valid driver’s license with an acceptable driving record.
• Must be at least 18 years of age and authorized to work in the United States.

Responsibilities

• Inspect incoming trade-ins, auction purchases, and new vehicle shipments (PDIs) to determine repair and reconditioning needs.
• Drive execution of the New Car PDI process to ensure newly received vehicles are prepped and completed in a timely manner.
• Open, manage, and accurately document internal repair orders (ROs) within the dealership management system.
• Coordinate directly with technicians, Parts, Detail, and outside sublet vendors (PDR, glass, wheel repair) to ensure timely completion of repairs.
• Monitor work-in-progress daily, tracking parts availability to resolve delays and reduce days-to-line.
• Communicate clear status updates, estimates, and timelines to Sales Managers and dealership leadership.
• Verify completion of safety recalls, emissions/state inspections, and multi-point quality checks prior to releasing vehicles to inventory.
• Manage reconditioning budgets and identify cost-control opportunities without compromising quality standards.

Skills

Organizational skills

Multi-tasking

Communication

Customer service

Interpersonal skills

Tools

Dealership management system

Inventory management systems

Job description

Harbor Chevrolet and Harbor Hyundai in Long Beach are seeking an organized Internal Service Advisor to manage our reconditioning workflow, serving as a liaison between Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure vehicles are inspected, repaired, and frontline-ready efficiently while maintaining quality and budget.

The role emphasizes timely PDIs, accurate repair orders, coordination with technicians and vendors, and clear status updates to leadership.