Internal Service Advisor-Harbor Chevrolet and Harbor Hyundai

Harbor Auto Group; Long Beach (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

PTO

Training & development

Employee discounts on vehicles and 서비스

Job summary

Harbor Auto Group in Long Beach seeks an organized Internal Service Advisor to manage the reconditioning workflow for trade-ins, auction purchases, and new vehicles. You will coordinate with Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure vehicles are inspected, repaired, and frontline-ready efficiently while controlling costs.

This role requires strong communication, meticulous scheduling, and a focus on quality.

Qualifications

• Minimum of 2 years of customer service, retail, or operations experience.
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Excellent communication, follow-up, and interpersonal skills.
• Valid driver’s license with an acceptable driving record.
• Must be at least 18 years of age and authorized to work in the United States.

Responsibilities

• Inspect incoming trade-ins, auction purchases, and new vehicle shipments (PDIs) to determine repair and reconditioning needs.
• Drive execution of the New Car PDI process to ensure newly received vehicles are prepped and completed in a timely manner.
• Open, manage, and accurately document internal repair orders (ROs) within the dealership management system.
• Coordinate directly with technicians, Parts, Detail, and outside sublet vendors (PDR, glass, wheel repair) to ensure timely completion of repairs.
• Monitor work-in-progress daily, tracking parts availability to resolve delays and reduce days-to-line.
• Communicate clear status updates, estimates, and timelines to Sales Managers and dealership leadership.
• Verify completion of safety recalls, emissions/state inspections, and multi-point quality checks prior to releasing vehicles to inventory.
• Manage reconditioning budgets and identify cost-control opportunities without compromising quality standards.

Skills

Customer service

Retail operations

Organizational skills

Communication

Tools

Dealership management system (DMS)

Repair orders

Job description

Job Summary

Harbor Chevrolet and Harbor Hyundai are seeking an organized, detail-oriented Internal Service Advisor to manage and streamline our reconditioning workflow. This role serves as a crucial liaison between Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure pre-owned and new inventory are inspected, repaired, and frontline-ready efficiently while maintaining high standards of quality and budget control.

Essential Duties & Responsibilities

• Inspect incoming trade-ins, auction purchases, and new vehicle shipments (PDIs) to determine repair and reconditioning needs.

• Drive execution of the New Car PDI process to ensure newly received vehicles are prepped and completed in a timely manner.

• Open, manage, and accurately document internal repair orders (ROs) within the dealership management system.

• Coordinate directly with technicians, Parts, Detail, and outside sublet vendors (PDR, glass, wheel repair) to ensure timely completion of repairs.

• Monitor work-in-progress daily, tracking parts availability to resolve delays and reduce days-to-line.

• Communicate clear status updates, estimates, and timelines to Sales Managers and dealership leadership.

• Verify completion of safety recalls, emissions/state inspections, and multi-point quality checks prior to releasing vehicles to inventory.

• Manage reconditioning budgets and identify cost-control opportunities without compromising quality standards.

Requirements

• Minimum of 2 years of customer service, retail, or operations experience.

• Strong organizational and multi-tasking abilities in a fast-paced environment.

• Excellent communication, follow-up, and interpersonal skills.

• Valid driver’s license with an acceptable driving record.

• Must be at least 18 years of age and authorized to work in the United States.

Preferred Qualifications

• Prior automotive service advisory, reconditioning management, or dealership experience.

• Working knowledge of automotive repair processes, repair orders, and inventory management systems.

• Familiarity with Chevrolet or Hyundai brand/manufacturer standards.

What We Offer

• Competitive pay

• Medical, dental, and vision insurance

• Paid time off

• Career growth opportunities as the dealership expands

• Positive, supportive team culture

• Ongoing training and development

• Employee discounts on vehicles and services

About Us

We are a growing dealership campus with Chevrolet and Hyundai franchises in Long Beach, and a part of Brandon Steven Motors, a Wichita-based auto group with 31 new and used car dealerships in 12 cities across Kansas, California and Maryland, selling and servicing 19 brands. Every store follows the same core value: get a little better every day through integrity and hard work.