Internal Service Advisor

Edmond-Hyundai; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Full-time position

Employee vehicle/service opportunities

Career growth opportunities

Professional dealership environment

Team-oriented culture

Training and development

Job summary

Edmond Hyundai & Genesis of Edmond is seeking an experienced Internal Service Advisor to join our service team in Edmond, OK. You will manage internal repair orders, coordinate repairs for inventory and loaner vehicles, and communicate repair needs with technicians and management.

The ideal candidate is organized, automotive-minded, and capable of handling multiple orders with excellent follow-through. Strong communication and teamwork are essential in our fast-paced dealership environment.

Qualifications

• Experience in an automotive service environment is preferred.
• Strong communication and organizational abilities are required.
• Ability to manage multiple repair orders with attention to detail.

Responsibilities

• Manage internal repair orders from opening through completion.
• Coordinate repairs for inventory, loaner, and company vehicles.
• Communicate repair needs and priorities with technicians and management.
• Monitor repair progress and follow up on outstanding work.
• Review estimates and orders for accuracy.
• Obtain approvals for additional repairs as needed.
• Coordinate warranty, recall, and reconditioning repairs when applicable.
• Prioritize vehicles based on sales needs and inventory priorities.
• Inform about delays, extra repairs, and costs promptly.
• Work with Sales and Used Car teams to move inventory through reconditioning.
• Maintain accurate repair order documentation.
• Ensure vehicles are serviced, safe, and ready for sale or use.
• Coordinate with Parts to minimize delays.
• Maintain a clean and efficient workflow.
• Provide exceptional internal customer service to dealership departments.
• Perform other duties as assigned by Service Management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Detail oriented

Self-motivated

Driver's license

Team collaboration

Dealership experience

Tools

Dealership management systems

Job description

Internal Service Advisor

Edmond Hyundai & Genesis of Edmond | Edmond, OK

Job Summary

Edmond Hyundai & Genesis of Edmond is looking for an experienced and dependable Internal Service Advisor to join our growing Service Department.

The Internal Service Advisor will manage the service and repair process for dealership-owned vehicles, including new and used inventory, loaner vehicles, company vehicles, and vehicles undergoing reconditioning. This position works closely with Service Technicians, Service Management, Sales, Used Car Management, Parts, and other dealership departments to ensure vehicles are repaired correctly and completed as quickly and efficiently as possible.

The ideal candidate is organized, proactive, automotive-minded, and able to manage multiple repair orders while maintaining excellent communication and follow-through.

Responsibilities

• Manage internal repair orders from opening through completion.
• Coordinate repairs and maintenance for new and used inventory, loaner vehicles, and dealership-owned vehicles.
• Communicate repair needs and priorities with technicians and dealership management.
• Monitor vehicles throughout the repair process and follow up on outstanding work.
• Review technician recommendations, estimates, and repair orders for accuracy.
• Obtain appropriate approvals for additional repairs.
• Coordinate warranty, recall, maintenance, and reconditioning repairs when applicable.
• Prioritize vehicles based on sales needs, inventory requirements, and dealership priorities.
• Communicate delays, additional repairs, and unexpected expenses promptly.
• Work closely with Sales and Used Car Management to keep inventory moving through the reconditioning process.
• Maintain accurate repair order documentation.
• Help ensure all vehicles are properly serviced, safe, and ready for sale or use.
• Coordinate with the Parts Department to help minimize repair delays.
• Maintain a clean, organized, and efficient workflow.
• Provide exceptional internal customer service to dealership departments.
• Perform other duties as assigned by Service Management.

Qualifications

• Previous automotive dealership or service department experience preferred.
• Automotive Service Advisor experience is a plus.
• Automotive technician, warranty administrator, or dealership reconditioning experience will also be considered.
• Strong knowledge of automotive repair and maintenance.
• Excellent communication and organizational skills.
• Ability to manage multiple repair orders and priorities.
• Strong attention to detail.
• Ability to work effectively with technicians, managers, and other dealership departments.
• Comfortable using computers and dealership management systems.
• Self-motivated with the ability to work independently.
• Valid driver's license and acceptable driving record.

What Makes a Great Candidate?

We're looking for someone who:

• Takes ownership and follows through.
• Understands the importance of vehicle turnaround time.
• Can communicate effectively with technicians and management.
• Is highly organized and detail-oriented.
• Works well in a fast-paced dealership environment.
• Has a positive, team-oriented attitude.
• Takes pride in getting the job done right and on time.

Benefits & Perks

• Competitive compensation based on experience
• Full-time position
• Employee vehicle/service opportunities
• Opportunities for career growth and advancement
• Professional dealership environment
• Team-oriented work culture
• Training and development opportunities

Schedule

Full-time | Monday–Friday, with Saturdays as needed

Location

Edmond Hyundai & Genesis of Edmond
Edmond, Oklahoma