Internal Service Advisor

Lithia-; Katy (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

Katy Honda is seeking an Internal Service Advisor to manage and prioritize internal customer requests, coordinating with internal teams to resolve issues and maintain accurate records. The role requires familiarity with CRM and ticketing systems and a strong customer-focused mindset.

You will need 2+ years in a customer-facing role, preferably in a technical environment, with the ability to work in a fast-paced setting and deliver timely updates to stakeholders.

Qualifications

• 2+ years of experience in a customer-facing role, preferably in a technical environment.
• Strong understanding of internal products and services and ability to work with CRM and ticketing systems.
• Excellent communication and multitasking in a fast-paced environment.

Responsibilities

• Manage and prioritize internal customer requests, ensuring timely resolution.
• Coordinate with internal teams to resolve complex issues and provide timely updates to customers.
• Develop and maintain knowledge of internal products and services to provide accurate information to customers.
• Identify and escalate potential issues to management, providing recommendations for resolution.

Skills

Customer-facing experience

CRM systems

Ticketing systems

Fast-paced environment

Communication skills

Problem solving

Tools

CRM software

Ticketing software

Job description

Dealership:L0359 Katy HondaKaty HondaHiring: Internal Service AdvisorReports to: Service ManagerWorkplace: Onsite - Katy, TXWhy Join Our Team?Join a team that values relationships, rewards performance, and supports your long-term success. At Katy Honda, you'll have the opportunity to build lasting customer connections in a growing dealership backed by Lithia & Driveway, one of the largest automotive retailers in North America. We invest in your future with ongoing training, career advancement opportunities, and industry-leading Total Rewards designed to support you and your family.What You'll DoManage and prioritize internal customer requests, ensuring timely and effective resolution of issuesCoordinate with internal teams to resolve complex issues and provide timely updates to customersDevelop and maintain knowledge of internal products and services to provide accurate information to customersIdentify and escalate potential issues to management, providing recommendations for resolutionMaintain accurate records of customer interactions using internal systems and toolsWhat You'll Bring2+ years of experience in a customer-facing role, preferably in a technical environmentStrong understanding of internal products and servicesAbility to work in a fast-paced environment with multiple prioritiesProficiency in internal systems and tools, including CRM and ticketing systemsFamiliarity with industry-standard best practices for customer service and supportAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.