Internal Service Advisor

City Enterprises; Hendersonville (TN); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

Monthly bonuses $700-$1000

Job summary

City Enterprises in Hendersonville, TN is seeking an Experienced Internal Service Advisor. The role bridges customers and technicians, handling vehicle maintenance requests, estimates, scheduling, and rental coordination.

This position offers an hourly wage with monthly bonuses for inventory performance. Requirements include a High School diploma, automotive knowledge, strong communication and organizational skills, and proficiency with repair-order software and invoicing.

Qualifications

• High school diploma or equivalent required; bachelor’s preferred for some roles.
• Solid understanding of automotive mechanics, parts, and repair issues.
• Strong written and verbal communication for customer, technician, and management interactions.
• Excellent customer service with interpersonal skills and patience.
• Proficiency with computers and software for managing repair orders and customer data.

Responsibilities

• Greet customers, listen to vehicle issues, and explain repairs in clear terms.
• Coordinate service: schedule appointments, process repair orders, manage work flow.
• Provide cost estimates, advise on alternatives, obtain approval for work.
• Act as liaison: communicate customer problems to technicians and explain findings back to customers.
• Ensure customer satisfaction through follow-up and issue resolution.
• Handle paperwork, maintain customer records, and process payments.

Skills

Automotive knowledge

Communication skills

Customer service

Technical skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Repair order software

Invoicing

Rental software

Job description

Job Details

Level: Experienced, Job Location: HENDERSONVILLE, TN 37075, Position Type: Full Time, Education Level: High School, Salary Range: $20.00 - $21.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, A internal service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments. This position will also double as a rental coordinator and handle UCI's as well as PDI's. this position offers an hourly wage plus bonuses on the inventory gross monthly. Bonus is range of $700-$1000 monthly. Must have organizational skills and experience with rentals and invoicing.

General responsibilities are as follows

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.

Qualifications

• A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive Knowledge- A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
• Communication Skills- Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
• Customer Service- Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
• Technical Skills- Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
• Organizational Skills-The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.