Internal Service Advisor

HENDERSONVILLE HYUNDAI LLC; Hendersonville (TN); On-site; USD 28,000 - 29,000; Full time

Job summary

Hendersonville Hyundai LLC in Hendersonville, TN is seeking an experienced Service Advisor to act as the intermediary between auto clients and technicians. You will handle vehicle maintenance requests, provide estimates, and schedule appointments while also coordinating rentals and invoicing tasks.

This role offers an hourly wage plus bonuses on inventory gross monthly. The position requires strong organizational skills and automotive knowledge, with a focus on delivering excellent customer

Qualifications

• High school diploma or equivalent required; some roles may prefer a bachelor’s degree or extensive service advising experience.
• Solid automotive knowledge of mechanics, parts, and common repair issues.
• Above-average written and verbal communication skills for interaction with customers, technicians, and management.
• Strong interpersonal skills, patience, active listening, and rapport building with clients.
• Proficiency with computers and repair-order/customer-management software.
• Ability to manage time, multi-task, and maintain accurate records.

Responsibilities

• Greet customers and listen to vehicle issues, explaining necessary repairs in clear terms.
• Schedule appointments, process repair orders, and manage workflow between customers and technicians.
• Provide cost estimates, advise on alternatives, and obtain approval for work.
• Convey customer problems to technicians and explain findings back to customers.
• Ensure customer satisfaction through follow-up and professional issue resolution.
• Handle paperwork, maintain customer records, and process payments.

Skills

Customer communication

Service coordination

Estimates and approval

Technical liaison

Administrative tasks

Organizational skills

Education

High School Diploma or equivalent

Job description

Job Details: Level: Experienced, Job Location: Hallmark Hendersonville - HENDERSONVILLE, TN 37075, Position Type: Full Time, Education Level: High School, Salary Range: $20.00 - $21.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, A internal service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments. This position will also double as a rental coordinator and handle UCI's as well as PDI's. this position offers an hourly wage plus bonuses on the inventory gross monthly. Bonus is range of $700-$1000 monthly. Must have organizational skills and experience with rentals and invoicing.

General responsibilities are as follows:

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.

Qualifications:

• A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive Knowledge- A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
• Communication Skills- Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
• Customer Service- Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
• Technical Skills- Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
• Organizational Skills-The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.