Internal IT Support Specialist: Troubleshooting & Training

Paycom - ATS; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Goodwill is hiring a Technical Support Representative to provide IT support to internal users, resolving hardware and software issues, and guiding colleagues in using technology effectively.

You will log requests via phone, email, and in person, prioritize by urgency, configure workstations for new hires, install software, maintain inventory, and create end-user guides to improve self-service and efficiency across the organization.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office suite software and related applications.
• Knowledge of common operating systems, software applications, and hardware devices.
• Proficient in providing verbal/written direction.
• Ability to work independently and as part of a team.
• Strong attention to detail and meeting deadlines.
• Willingness to learn new skills and technologies.
• Proven reliability in meeting attendance expectations.
• Minimum of 1 year of experience in providing technical support to users.

Responsibilities

• Receives and logs user requests via phone, email, and in person.
• Prioritizes requests by urgency and impact.
• Assists internal team members with IT support as the first point of contact.
• Provides new team members with workstation needs and account configuration(s).
• Troubleshoots and resolves hardware and software issues for the organization (in person and remote).
• Installs hardware and software programs as needed.
• Maintains inventory of supplies needed to resolve hardware issues.
• Develops and maintains a strong understanding of the organization’s business operation structure.
• Develops and maintains a strong understanding of the products and services utilized throughout the organization.
• Maintains, and creates as needed, documentation of procedures within the department.
• Creates user guides and provides training to end-users for products used within the organization.
• Performs routine maintenance on workstation hardware.
• Possesses and executes efficient time management skills.
• All other duties as assigned by management.
• Assists in any other projects or tasks as determined by management.

Skills

Communication

Teamwork

Service oriented

Initiative

Interpersonal skills

Results oriented

Self-confidence

Resilience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill is hiring a Technical Support Representative to provide IT support to internal users, resolving hardware and software issues, and guiding colleagues in using technology effectively.

You will log requests via phone, email, and in person, prioritize by urgency, configure workstations for new hires, install software, maintain inventory, and create end-user guides to improve self-service and efficiency across the organization.