IT Technician

Goodwill Of Western & Northern Connecticut; Bridgeport (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company-paid professional development

Health, dental, and vision benefits

Disability and life insurance

403(b) Retirement Savings Plan with 0%

Paid holidays

Vacation and personal days

Employee discount

Referral program

Work anniversary gift

Training and development

Job summary

Goodwill of Western and Northern Connecticut is seeking an IT Support Technician to deliver first-level IT support across our offices and retail stores. You will assist employees with hardware and software issues, setup and image computers, manage AD accounts, and support our Windows environment.

Ideal candidates have strong customer service, familiarity with Windows 10, AD, networking basics, and the ability to work both independently and in a team in a fast-paced setting.

Qualifications

• Provide first-level IT support for all employees in-person, by phone, and via remote access.
• Support Retail POS hardware/software and work with POS vendor.
• Image, configure, and troubleshoot back-office computers and printers.
• Create and manage AD and Office 365 user accounts.
• Document IT processes and record devices in inventory.

Responsibilities

• Provide first level IT support for all employees in-person, by phone, and via remote access.
• Provide Retail POS system hardware support and software support with POS vendor.
• Install, image, configure, and troubleshoot back-office computers and printers.
• Perform preventative maintenance, tests, and repair of computer hardware.
• Create and manage user accounts in AD and Office 365, as well as other company systems.
• Create and maintain IT supporting documentation.
• Record and track all IT devices in our inventory database.
• Install appropriate software packages such as operating systems, networking components, and office applications.
• Participate in after-hours support rotation.
• Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
• Performs other duties as assigned.
• Must be able to lift over 40lbs with or without reasonable accommodations

Skills

Windows 10

Active Directory

Networking basics (TCP/IP)

Customer service

Technical support

Analytical skills

Prioritization

Teamwork & independence

Tools

POS vendor

Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Technical Bridgeport, CT, US

Salary Range: $50,000.00 To $50,000.00 Annually

Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities. Our Information Technology Department plays a vital role in maintaining our cutting-edge technology infrastructure and supporting all aspects of our operations. As the IT Support Technician, you are an essential member of the team. You will provide exceptional customer service and technical support to our employees, resolving hardware and software issues in our corporate offices and retail stores. Customer service is a key asset to this position and your success.

What Goodwill can offer you

• Opportunities for career advancement
• Company-paid professional development and training
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1st of the month, following 60 days of employment
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount
• $50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
• $200 Referral Program (for every candidate hired that you refer)
• In-depth knowledge of Windows 10 and Microsoft Active Directory.
• Strong analytical and technical skills.
• Strong interpersonal skills such as telephone, active listening and customer care skills.
• Knowledge of networking (TCP/IP, Switches, Wi-Fi) and software support.
• Ability to prioritize assigned tasks and deliver on time.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to work alone and in a team.
• Responds in a timely manner and able to prioritize tasks.
• Keeps current with the latest technologies and best practices.

Job Requirements:

• Provide first level IT support for all employees in-person, by phone, and via remote access.
• Provide Retail POS system hardware support and software support with POS vendor.
• Install, image, configure, and troubleshoot back-office computers and printers.
• Perform preventative maintenance, tests, and repair of computer hardware.
• Create and manage user accounts in AD and Office 365, as well as other company systems.
• Create and maintain IT supporting documentation.
• Record and track all IT devices in our inventory database.
• Install appropriate software packages such as operating systems, networking components, and office applications.
• Participate in after-hours support rotation.
• Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
• Performs other duties as assigned.
• Must be able to lift over 40lbs with or without reasonable accommodations