Internal Communications Systems & Content Lead

Northern Trust Corp; Chicago (IL); Hybrid; USD 68,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits package

Job summary

Northern Trust is seeking a Corporate Communications Operations Specialist to support enterprise internal communications channels, publish content, and manage digital assets. The role includes user training, troubleshooting, and governance of communications tools across intranets and signage.

You will collaborate with Technology, HR, Workplace Services, and business teams to measure engagement and improve processes, with a hybrid work model and strong emphasis on accuracy and stakeholder

Qualifications

• Knowledge of internal communications channels, publishing platforms, and email distribution systems.
• Experience supporting intranet, newsletters, digital signage, or communications technology platforms.
• Strong troubleshooting, problem-solving, and customer support skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft 365 applications and communications technologies.
• Experience creating and editing visual assets using Figma or comparable design tools.

Responsibilities

• Manage, administer and maintain internal communications platforms and tools.
• Manage email distributions, audience lists, system access, and delivery processes.
• Provide user training, technical support, and troubleshooting for communications technologies.
• Build, test, edit, and distribute enterprise communications across multiple channels.
• Review, edit, approve, and publish content for internal communication channels.
• Maintain intranet site navigation, featured content, alerts, and other digital channel components.
• Coordinate updates to digital signage.
• Produce and distribute recurring corporate newsletters, including formatting and QA.
• Create and resize visual assets using design tools such as Figma.

Skills

Internal communications

Publishing platforms

Email distribution systems

Intranet management

Content editing

Figma

Analytics / reporting

Cross-functional collaboration

Microsoft 365

Tools

Microsoft 365 applications

Figma

Intranet tools

Job description

Northern Trust is seeking a Corporate Communications Operations Specialist to support enterprise internal communications channels, publish content, and manage digital assets. The role includes user training, troubleshooting, and governance of communications tools across intranets and signage.

You will collaborate with Technology, HR, Workplace Services, and business teams to measure engagement and improve processes, with a hybrid work model and strong emphasis on accuracy and stakeholder