Hybrid Internal Communications Operations Lead

Northern Trust Corp.; Chicago (IL); Hybrid; USD 68,000 - 112,000; Full time

Benefits offered by this job

401k and pension

Health, dental, vision

Paid time off

Parental and caregiver leave

Discretionary bonus program

Job summary

Northern Trust Corp. is seeking a Corporate Communications Operations Specialist to enable, deliver, and administer enterprise internal communications channels. This role manages communications technology, publishes content, maintains digital tools, and provides user support and training.

You will build, edit, and distribute content across channels, maintain intranet navigation and digital signage, and analyze metrics to improve audience engagement and channel effectiveness.

Qualifications

• Experience with intranet, newsletters, digital signage or communications technology platforms.
• Strong troubleshooting, problem-solving and customer support skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft 365 applications and communications technologies.
• Ability to analyze engagement data and translate findings into insights.

Responsibilities

• Manage, administer and maintain internal communications platforms and tools.
• Manage email distributions, audience lists, system access, and delivery processes.
• Provide user training, technical support, and troubleshooting for communications technologies.
• Build, test, edit, and distribute enterprise communications across multiple channels.
• Review, edit, approve, and publish content for internal channels.
• Maintain intranet site navigation, featured content, alerts, and digital signage components.
• Coordinate updates to enterprise and location-specific digital signage.
• Produce and distribute recurring corporate newsletters with QA and publication.
• Create, edit, and resize visual assets and templates using design tools such as Figma.
• Collaborate with stakeholders to align materials with brand standards.
• Compile, analyze, and report on communications performance metrics.

Skills

Internal communications channels

Email distributions

Troubleshooting skills

Organization & multi-priority

Attention to detail

Microsoft 365

Figma

Engagement data analysis

Cross-team collaboration

Written & verbal communication

Tools

Figma

Microsoft 365

Job description

Northern Trust Corp. is seeking a Corporate Communications Operations Specialist to enable, deliver, and administer enterprise internal communications channels. This role manages communications technology, publishes content, maintains digital tools, and provides user support and training.

You will build, edit, and distribute content across channels, maintain intranet navigation and digital signage, and analyze metrics to improve audience engagement and channel effectiveness.