Corporate Communications Operations Specialist

Northern Trust Corp.; Chicago (IL); Hybrid; USD 68,000 - 112,000; Full time

Benefits offered by this job

401k and pension

Health, dental, vision

Paid time off

Parental and caregiver leave

Discretionary bonus program

Job summary

Northern Trust Corp. is seeking a Corporate Communications Operations Specialist to enable, deliver, and administer enterprise internal communications channels. This role manages communications technology, publishes content, maintains digital tools, and provides user support and training.

You will build, edit, and distribute content across channels, maintain intranet navigation and digital signage, and analyze metrics to improve audience engagement and channel effectiveness.

Qualifications

• Experience with intranet, newsletters, digital signage or communications technology platforms.
• Strong troubleshooting, problem-solving and customer support skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft 365 applications and communications technologies.
• Ability to analyze engagement data and translate findings into insights.

Responsibilities

• Manage, administer and maintain internal communications platforms and tools.
• Manage email distributions, audience lists, system access, and delivery processes.
• Provide user training, technical support, and troubleshooting for communications technologies.
• Build, test, edit, and distribute enterprise communications across multiple channels.
• Review, edit, approve, and publish content for internal channels.
• Maintain intranet site navigation, featured content, alerts, and digital signage components.
• Coordinate updates to enterprise and location-specific digital signage.
• Produce and distribute recurring corporate newsletters with QA and publication.
• Create, edit, and resize visual assets and templates using design tools such as Figma.
• Collaborate with stakeholders to align materials with brand standards.
• Compile, analyze, and report on communications performance metrics.

Skills

Internal communications channels

Email distributions

Troubleshooting skills

Organization & multi-priority

Attention to detail

Microsoft 365

Figma

Engagement data analysis

Cross-team collaboration

Written & verbal communication

Tools

Figma

Microsoft 365

Job description

About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Role/Department: Corporate Communications Operations Specialist/Corporate CommunicationsThe Corporate Communications Operations Specialist supports the enablement, delivery and administration of enterprise internal communications channels. This role manages communications technology, publishes and distributes content, maintains digital communication tools, creates visual assets, provides user support and training, and develops reporting that helps measure channel effectiveness and audience engagement.The key responsibilities of the role include:• Manage, administer and maintain internal communications platforms and tools.• Manage email distributions, audience lists, system access, and delivery processes.• Provide user training, technical support, and troubleshooting for communications technologies.• Build, test, edit, and distribute enterprise communications across multiple channels.• Review, edit, approve, and publish content for internal communication channels.• Maintain intranet site navigation, featured content, alerts, and other digital channel components.• Coordinate updates to enterprise and location-specific digital signage.• Support the implementation, governance, and adoption of communications technologies and standards.• Produce and distribute recurring corporate newsletters, including formatting, quality assurance, and publication.• Create, edit, and resize visual assets and templates using design tools such as Figma.• Partner with business stakeholders to develop communication materials that align with brand standards and channel requirements.• Maintain communication resources, templates, and content repositories.• Compile, analyze, and report on communications performance metrics, including email engagement, intranet activity, newsletter results, and event participation.• Identify opportunities to improve processes, user experience, operational efficiency, and channel effectiveness.• Collaborate across Corporate Communications, Technology, Workplace Services, Human Resources, and business teams to support strategic communications initiatives.Skills/Qualifications:• Knowledge of internal communications channels, publishing platforms, and email distribution systems.• Experience supporting intranet, newsletter, digital signage, or communications technology platforms.• Strong troubleshooting, problem-solving, and customer support skills.• Excellent organizational skills with the ability to manage multiple priorities and deadlines.• Strong attention to detail and commitment to accuracy.• Proficiency in Microsoft 365 applications and communications technologies.• Experience creating and editing visual assets using Figma or comparable design tools.• Ability to analyze engagement data and translate findings into actionable insights.• Strong collaboration and relationship-building skills.• Excellent written and verbal communication abilities.Working Model: Hybrid (#LI-Hybrid)We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.#LI-EA1Salary Range:$67,500 - 111,500 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.Work AuthorizationApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).Working with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.Reasonable AccommodationNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.