Internal Advisor - Honda of Stevens Creek

Sonic Automotive; San Jose (CA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Union benefits

Job summary

Sonic Automotive, Inc. at Honda of Stevens Creek in San Jose, CA is seeking an Internal Advisor to coordinate repair and reconditioning for dealership-owned vehicles, including used cars and warranty work.

You will serve as the primary liaison among service, parts, sales, and technicians to ensure efficient workflow and high-quality results. This full-time position requires automotive service experience, strong communication skills, and proficiency with dealership management software (CDK, SIMS,

Qualifications

• Experience in automotive service, repair order management, or dealership operations.
• Strong understanding of vehicle systems and repair terminology.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced shop environment.
• Proficiency with dealership management software (CDK, SIMS, Dealer Track).
• Experience as a Service Advisor, Internal Writer, Warranty Administrator, or Used Car Coordinator.
• Honda or import-brand dealership experience.
• Familiarity with Honda warranty, recall procedures, and factory repair guidelines.
• Strong ability to balance cost control with repair quality and safety.

Responsibilities

• Drive the RO process from open to close - fast, accurate, and fully documented.
• Coordinate repairs for used cars, dealer-owned vehicles, and internal requests.
• Communicate clearly with technicians, parts, and sales so everyone knows what's happening and when.
• Control costs and ensure all work meets dealership standards before releasing vehicles.
• Track every vehicle through the recon pipeline and eliminate bottlenecks.
• Keep the shop moving by prioritizing work and balancing technician loads.
• Support service leadership with updates, reporting, and process improvements.

Skills

Customer service

Automotive service

Communication

Documentation

Dealership software

Tools

CDK

SIMS

Dealer Track

Job description

Internal Advisor - Honda of Stevens Creek in San Jose, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Honda of Stevens Creekis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $80,000 to $140,000

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Internal Service Advisor is responsible for coordinating all repair and reconditioning work for dealership-owned vehicles, including used car reconditioning, warranty repairs, and internal service requests. This role serves as the primary liaison between the service department, parts department, sales department, and technicians to ensure efficient workflow, accurate documentation, and timely completion of internal repair orders. The Internal Service Advisor helps maintain high standards of quality, cost control, and operational efficiency throughout the service and reconditioning process.

• Drive the RO process from open to close - fast, accurate, and fully documented.
• Coordinate repairs for used cars, dealer-owned vehicles, and internal requests.
• Communicate clearly with technicians, parts, and sales so everyone knows what's happening and when.
• Control costs and ensure all work meets dealership standards before releasing vehicles.
• Track every vehicle through the recon pipeline and eliminate bottlenecks.
• Keep the shop moving by prioritizing work and balancing technician loads.
• Support service leadership with updates, reporting, and process improvements.
• Previous experience in automotive service, repair order management, or dealership operations.
• Strong understanding of vehicle systems, general repair processes, and service terminology.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced shop environment.
• Proficiency with dealership management software (CDK, SIMS, Dealer Track, etc.)
• Experience as a Service Advisor, Internal Writer, Warranty Administrator, or Used Car Coordinator.
• Honda or import-brand dealership experience.
• Familiarity with Honda warranty, recall procedures, and factory repair guidelines.
• Strong ability to balance cost control with repair quality and safety.

Required

• All applicants must be authorized to work in the USA.
• Valid driver's license and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

The Internal Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Union role with union benefits

Schedule

• FULL TIME
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.