Intern, Ticket Sales

DIAMOND BASEBALL HOLDINGS LLC; Reading (Berks County); On-site; USD 21,000 - 30,000; Full time

Job summary

Reading Fightin Phils, the Double-A affiliate of the Philadelphia Phillies, seeks a Ticket/Group Sales Intern for the 2027 season. You will work with the Box Office Manager and Group Sales team to prospect new clients, sell group outings, and manage CRM records.

Responsibilities include outbound sales, handling inquiries, processing orders, and supporting game-day promotions and community events. This is a paid, seasonal internship spanning January 2027 through September 2027.

Qualifications

• Currently enrolled as an upperclassman or recent college graduate.
• Strong customer service skills and the ability to interact professionally with fans.
• Proper phone etiquette and clear communication.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn and adapt to new processes.

Responsibilities

• Make outgoing calls or outreach to groups and potential clients.
• Meet or exceed ticket sales goals through prospecting and outreach.
• Handle incoming inquiries about tickets, group outings, and season packages.
• Operate and update ticketing software and CRM records.
• Support group sales with orders, tickets, and materials.
• Assist in event day promotions and community outreach.

Skills

Customer service

Communication

Organization

Team player

Problem solving

Tools

Microsoft Office

Job description

About the Reading Fightin Phils:The Reading Fightin Phils, Double-A affiliate of the Philadelphia Phillies, deliver exciting baseball and a rich tradition at FirstEnergy Stadium. Known for their strong player development history and passionate fan base, the Fightin Phils provide a fun and engaging experience for fans of all ages. With deep community ties and a commitment to excellence, Reading remains one of the most storied franchises in Minor League Baseball. As part of Diamond Baseball Holdings (DBH), the Fightin Phils are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.Position Overview:The Reading Fightin Phils internship is a great learning experience for upperclassmen and recent college graduates who want hands-on experience in Minor League Baseball. The Ticket/Group Sales Intern works directly with the Box Office Manager, Group Sales Representatives, and front office staff to prospect and contact new ticket clients, confirm or develop interest in the upcoming season, and sell group outings, employee appreciation events, and suite nights. Interns also manage ticket information in our ticketing system, keep CRM records current and accurate, handle incoming ticket calls, and provide customer service to current and potential ticket package holders. This is a paid, seasonal position, running from January 2027 through September 2027.Key Responsibilities:Make outgoing sales calls to groups that have booked in the past, as well as cold calls to potential new groupsMeet or exceed individual and team ticket goals by prospecting for new inside and outside sales accounts through cold calls, telemarketing, texting, and emailAnswer incoming calls from fans and groups inquiring about tickets, group outings, and season ticket packagesOperate the ticketing software and CRM to keep records current and accurate, including data entry in TicketReturn and Score CRMGenerate prospecting lists and new group leadsPromote and sell all types of inventory to clients, offering suggestions for new items and upsellingTrack specialized group links through FEVO to drive salesAssist the Group Sales team with processing orders, printing and mailing tickets and other sales materials, and distributing ticketsSupport ticket office operations, including box office sales, printing tickets, and answering phonesAssist in the customer service boothVisit groups and assist with tabling events to promote individual, group, and season tickets throughout the communityCreate daily signage to notify groups of their assigned spaces on game daysPrepare and maintain the cleanliness and organization of all group spaces before home gameAssist with in-game promotions, and develop and participate in promotions team activities aimed at generating public awarenessAssist with tarp pulls on game days and non-game daysSupport game day staff development and assist front office staff with other tasks as they ariseShadow and learn about other departmentsPerform all job tasks in compliance with the philosophy, policies, goals, and budget of the Reading Fightin PhilsQualifications:Currently enrolled as an upperclassman or recent college graduateStrong customer service skills and the ability to interact professionally with fansProper phone etiquetteAbility to multitask and stay organized in a fast-paced environmentTeam-minded, with the ability to work both independently and as part of a groupProblem-solving and conflict management skillsGeneral experience or skills with Microsoft Office, including Excel and OutlookWillingness to learn and try new thingsFlexibility to work evenings, weekends, and holidays, including all home games