Intern, Retail Merchandise

DIAMOND BASEBALL HOLDINGS LLC; Reading (Berks County); On-site; USD 17,000 - 25,000; Part time

Job summary

The Reading Fightin Phils invite a Merchandise Intern to join the front office team. You will manage the online store and team store operations, supervise occasional staff, and handle inventory and purchasing tasks for game-day and non-game days.

This paid internship offers hands-on experience in retail operations within Minor League Baseball. Ideal candidates are upperclassmen or recent graduates in business, marketing, or sports management with a customer-service mindset and comfort with

Qualifications

• Currently enrolled as an upperclassman or recent college graduate; business, marketing, retail management, or sports management preferred.
• Strong customer service skills and the ability to interact professionally with fans.
• Experience with Shopify or another POS or e-commerce platform preferred.
• Proficiency in Adobe Photoshop preferred.
• Strong organizational skills with inventory accuracy.
• Leadership to supervise and train part-time staff.
• Proficiency in Microsoft Office, including Excel.
• Able to multitask in a fast-paced environment and work evenings, weekends, and holidays.
• Able to lift up to 25 pounds and stand for extended periods.

Responsibilities

• Online Store: Maintain and develop Rphils.com/shop; handle imaging and layout; process orders through Shopify and Stamps.com.
• Team Store Operations: Manage walk-in and in-game sales using Shopify POS; provide daily POS reporting.
• Inventory & Purchasing: Run daily inventory reports; track levels; re-order licensed merch.
• Marketing & Community: Assist with promotions and community donations; coordinate with Marketing.

Skills

Customer service

Multitasking

Teamwork

Leadership

Attention to detail

Adaptability

Flexibility

Willingness to learn

Education

Upperclassman or recent graduate

Tools

Shopify

Shopify POS

Adobe Photoshop

Microsoft Excel

Job description

About the Reading Fightin Phils:The Reading Fightin Phils, Double-A affiliate of the Philadelphia Phillies, deliver exciting baseball and a rich tradition at FirstEnergy Stadium. Known for their strong player development history and passionate fan base, the Fightin Phils provide a fun and engaging experience for fans of all ages. With deep community ties and a commitment to excellence, Reading remains one of the most storied franchises in Minor League Baseball. As part of Diamond Baseball Holdings (DBH), the Fightin Phils are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.Position Overview:The Reading Fightin Phils internship is a great learning experience for upperclassmen and recent college graduates who want hands-on experience in Minor League Baseball. The Fightin Phils are looking for enthusiastic and eager individuals to join the front office staff. The Retail Merchandise Intern gains experience in all areas of the team’s retail operation by managing the merchandise store and online sales through the Shopify POS and Shopify E-Commerce platforms, while also supervising game day store staff.Key Responsibilities:Online StoreMaintain and develop Rphils.com/shopHandle product imaging and layout using Adobe PhotoshopProcess, handle, and ship all internet orders through Shopify E-Commerce and Stamps.comAdd new inventory to online and POS sales channelsImplement new and updated creative site designMaintain daily reports, analytics, and inventory reportsTeam Store OperationsAssist customers in a high-volume environmentUse the Shopify POS system to capture all walk-in and in-game sales, and keep up daily POS reportingRe-stock the store on game days and non-game days, including ticketing, pricing, and storage room managementSet up portable retail units for home gamesManage all store responsibilities on non-game daysManually personalize name and number jersey and t-shirt purchasesInventory & PurchasingImplement daily inventory reports and standard inventory updatesTrack inventory levels throughout the seasonRe-order merchandise from existing licensed MiLB merchandise vendors as neededMarketing & CommunityWork directly with the Marketing department to create daily, weekly, and monthly merchandise and team promotionsImplement MiLB National hub third-party promotionsAssist the Community Relations department with donation requestsPerform all job tasks in compliance with the philosophy, policies, goals, and budget of the Reading Fightin PhilsQualifications:Currently enrolled as an upperclassman or recent college graduate; business, marketing, retail management, or sports management preferredStrong customer service skills and the ability to interact professionally with fansExperience with Shopify or another POS or e-commerce platform preferredProficiency in Adobe Photoshop preferredStrong organizational skills and attention to detail, especially with inventoryLeadership skills and the ability to supervise and train part-time staffAbility to multitask and stay organized in a fast-paced, high-volume environmentTeam-minded, with the ability to work both independently and as part of a groupProficiency in Microsoft Office, including ExcelWillingness to learn and try new thingsFlexibility to work evenings, weekends, and holidays, including all home gamesAbility to lift up to 25 pounds and spend extended time on your feet