Intern, Ticket Sales

Diamond Baseball Holdings; Reading (Berks County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Seasonal position

Job summary

The Reading Fightin Phils internship is a paid, seasonal opportunity designed for upperclassmen and recent graduates who want hands-on experience in Minor League Baseball.

You will work directly with the Box Office Manager, Group Sales Representatives, and front office staff to prospect and secure new group sales, confirm interest for the upcoming season, and support employee appreciation events and suite nights.

Qualifications

• Upperclassman or recent college graduate.
• Strong customer service skills and professional fan interaction.
• Good phone etiquette and clear communication.
• Ability to multitask and stay organized in a fast-paced environment.
• Team-oriented with ability to work independently and with others.
• Experience with Microsoft Office, including Excel and Outlook.
• Willingness to work evenings, weekends, and holidays, including all home games.

Responsibilities

• Make outgoing sales calls to groups and pursue new prospects.
• Meet or exceed ticket goals through group sales efforts.
• Handle incoming calls and assist fans with tickets.
• Manage ticket information in the CRM and TicketReturn systems.
• Create and maintain prospect lists and group leads.
• Support promotions and in-game events to boost attendance.
• Assist with tarp pulls and other game-day tasks.
• Support front office operations and learn other departments.
• Learn and collaborate across departments to deliver great fan experiences.

Skills

Customer service

Phone etiquette

Multitasking

Organization

Teamwork

Education

Upperclassman / recent graduate

Tools

Microsoft Excel

Microsoft Outlook

CRM software

Job description

About The Reading Fightin Phils

The Reading Fightin Phils, Double-A affiliate of the Philadelphia Phillies, deliver exciting baseball and a rich tradition at FirstEnergy Stadium. Known for their strong player development history and passionate fan base, the Fightin Phils provide a fun and engaging experience for fans of all ages. With deep community ties and a commitment to excellence, Reading remains one of the most storied franchises in Minor League Baseball. As part of Diamond Baseball Holdings (DBH), the Fightin Phils are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About The Reading Fightin Phils

The Reading Fightin Phils, Double-A affiliate of the Philadelphia Phillies, deliver exciting baseball and a rich tradition at FirstEnergy Stadium. Known for their strong player development history and passionate fan base, the Fightin Phils provide a fun and engaging experience for fans of all ages. With deep community ties and a commitment to excellence, Reading remains one of the most storied franchises in Minor League Baseball. As part of Diamond Baseball Holdings (DBH), the Fightin Phils are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level. Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Position Overview

The Reading Fightin Phils internship is a great learning experience for upperclassmen and recent college graduates who want hands-on experience in Minor League Baseball. The Ticket/Group Sales Intern works directly with the Box Office Manager, Group Sales Representatives, and front office staff to prospect and contact new ticket clients, confirm or develop interest in the upcoming season, and sell group outings, employee appreciation events, and suite nights. Interns also manage ticket information in our ticketing system, keep CRM records current and accurate, handle incoming ticket calls, and provide customer service to current and potential ticket package holders. This is a paid, seasonal position, running from January 2027 through September 2027.

Key Responsibilities

• Make outgoing sales calls to groups that have booked in the past, as well as cold calls to potential new groups
• Meet or exceed individual and team ticket goals by prospecting for new inside and outside sales accounts through cold calls, telemarketing, texting, and email
• Answer incoming calls from fans and groups inquiring about tickets, group outings, and season ticket packages
• Operate the ticketing software and CRM to keep records current and accurate, including data entry in TicketReturn and Score CRM
• Generate prospecting lists and new group leads
• Promote and sell all types of inventory to clients, offering suggestions for new items and upselling
• Track specialized group links through FEVO to drive sales
• Assist the Group Sales team with processing orders, printing and mailing tickets and other sales materials, and distributing tickets
• Support ticket office operations, including box office sales, printing tickets, and answering phones
• Assist in the customer service booth
• Visit groups and assist with tabling events to promote individual, group, and season tickets throughout the community
• Create daily signage to notify groups of their assigned spaces on game days
• Prepare and maintain the cleanliness and organization of all group spaces before home game
• Assist with in-game promotions, and develop and participate in promotions team activities aimed at generating public awareness
• Assist with tarp pulls on game days and non-game days
• Support game day staff development and assist front office staff with other tasks as they arise
• Shadow and learn about other departments
• Perform all job tasks in compliance with the philosophy, policies, goals, and budget of the Reading Fightin Phils

Qualifications

• Currently enrolled as an upperclassman or recent college graduate
• Strong customer service skills and the ability to interact professionally with fans
• Proper phone etiquette
• Ability to multitask and stay organized in a fast-paced environment
• Team-minded, with the ability to work both independently and as part of a group
• Problem-solving and conflict management skills
• General experience or skills with Microsoft Office, including Excel and Outlook
• Willingness to learn and try new things
• Flexibility to work evenings, weekends, and holidays, including all home games