Intern - Service Center Engineer - I.A.M.

Midland States Bank; St. Louis (MO); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Healthcare

Well-being benefits

Paid time off

Family leave

Employee stock purchase plan

401K with match

Deferred compensation

Résumé du poste

Midland States Bank seeks an Intern – Service Center Engineer (IAM) in St. Louis, MO for Summer 2027. You will assist the IAM team with identity governance activities and learn Okta, ITSM workflows, and data analysis while supporting access requests and remediation under guidance.

The internship runs for the summer and requires residency in St. Louis, MO with a 40-hour work week; strong communication and analytical skills, and coursework in IT/cybersecurity are expected.

Qualifications

• Enrolled in IT/cybersecurity or related degree with at least 2 years completed.
• Ability to work a 40-hour week, Mon-Fri 8am–5pm.
• Must reside locally to St. Louis, MO and report to the St. Louis office.
• Basic understanding of Windows and iOS operating systems.
• Strong analytical and detail-oriented problem-solving abilities.
• Excellent written and verbal communication including teamwork.

Responsabilités

• Learn IAM concepts and identity lifecycle management with IAM engineers.
• Gain foundational knowledge of Okta and governance within Midland.
• Observe how access requests flow into ITSM and assist with remediation.
• Complete a project mapping Midland's identity governance layer and metrics.
• Analyze data, document processes, and collaborate with IT support teams.
• Support with access requests and remediation under supervision.
• Maintain compliance with applicable regulations including BSA.

Connaissances

Identity governance concepts

Data analysis

Communication skills

Problem solving

Teamwork

Time management

Formation

Information Technology/Cybersecurity related field; 2+ years completed

Outils

Okta

ITSM tools

Excel

Teams

Description du poste

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards).

• Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.
• Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Intern – Service Center Engineer – I.A.M. St. Louis, MO

Rate of Pay: $18 an hour

Position Summary

The Service Center Engineer – I.A.M. Intern will provide assistance to the Information Technology Service Center and Identity and Access Management (I.A.M.) team with recurring responsibilities and project-based work focused on identity governance and access management.

Primary Accountabilities

• Work closely with I.A.M. Engineers to learn identity governance concepts and how user identities are managed throughout the identity lifecycle.
• Develop foundational knowledge of Okta and how identity and access governance is administered within Midland.
• Learn how access governance requests flow into the IT service management (ITSM) tool for execution and remediation.
• Assist with appropriate access requests and remediation activities under the guidance of the I.A.M. team.
• Complete a project mapping Midland's identity governance layer from identity alignment through performance metrics.
• Analyze data and document processes related to identity and access management.
• Collaborate with the Service Center and broader IT support teams to understand how identity governance supports the organization.
• Perform other duties as assigned.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Position Qualifications

• Education/Experience: The internship will run for Summer of 2027 beginning mid-May and ending early August.
• Able to work a 40-hour work week, Monday-Friday, between 8 a.m. and 5 p.m.
• Must reside local to St. Louis, MO and report to the St. Louis office.
• Enrolled in a degree program with courses of study including Information Technology, Cybersecurity, Computer Information Systems, Computer Science, or a related field at a college or university with at least 2 years completed.
• Basic understanding of Windows operating systems and iOS.
• Demonstrates critical thinking and data analysis skills with strong attention to detail.
• Curious, analytical, and structured approach to learning and problem solving.
• Strong time management and organizational skills.
• Works well in team environment.
• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Teams.
• Demonstrates ability to learn and use new software and programs.

Competencies

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self-development
• Being flexible and adaptable

Equal Opportunity and Diversity Statements

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affimative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

At Midland, we’re proud to be a little different. You can see it in our bright orange signs—but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions. For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique – providing strength you can count on with heart you can feel. You might say we’re unlike any other bank. And you’d be right.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].