Box Office Representative

Kaseya Center; Miami (FL); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Competitive pay rates

Overtime pay on holidays

Paid training

Free parking

Discounted employee meals

30% discount at Miami HEAT RetailStore

MVP recognition program

End of season performance bonus

Job summary

The Miami HEAT and Kaseya Center are hiring Box Office Representatives to sell tickets, distribute will call, and service all guests at HEAT games and Arena events with courtesy and enthusiasm.

Responsibilities include selling tickets at windows, providing exceptional guest service, and ensuring accurate daily reconciliations while maintaining professional interactions with guests.

Qualifications

• High school diploma and 6 months to 1 year of cashier experience; strong verbal and written communication skills.
• Must be able to reconcile all daily sales without any overage/shortage.
• Ability to communicate clearly and persuasively in positive and negative situations at Customer Service windows.
• Ticketmaster and Archtics experience a PLUS.
• Proven organization skills and customer service skills.

Responsibilities

• Provide exceptional customer service to all guests at HEAT games and Arena events.
• Professionally and accurately sell tickets at our sales windows to guests at HEAT games and Arena events.

Skills

Customer service

Communication skills

Cashier experience

Education

High school diploma

Tools

Ticketmaster

Archtics

Computer literacy

Job description

Description

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Responsibilities include but are not limited to:

• Provide exceptional customer service to all of our guests at all HEAT games and Arena events.
• Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows.

Job Details

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Responsibilities include but are not limited to:

• Provide exceptional customer service to all of our guests at all HEAT games and Arena events.
• Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows.

Qualifications

• Accurately distribute will call tickets to our guests for all HEAT games and Arena events.
• Must be able to reconcile all daily sales without any overage/shortage occurring.
• Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows.
• Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.
• High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
• Ticketmaster and Archtics experience a PLUS.

Event Staff Benefits

• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Eligible formonthly MVP Recognition Program
• • (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
• Elevate Raffle for a chance to win American Express Gift Cards
• End of Season Performance Bonus Program*
• must meet required criteria

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP