Intern - Operations - Loan Servicing

MIDLAND STATES BANK; Rockford (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Midland States Bank is seeking a Loan Servicing Intern to support the Loan Servicing Department with routine tasks and special projects spanning escrow administration, tax/insurance processing, and regulatory reporting. The role emphasizes accuracy and collaboration in a fast-paced banking environment.

The position runs Summer 2027 (mid-May to early August) with a 40-hour week, Monday–Friday, and requires local residency in the St. Louis, MO or Rockford, IL area.

Qualifications

• The internship runs Summer 2027 (mid-May to early August).
• Must reside locally to St. Louis, MO or Rockford, IL area.
• Enrolled in a degree program with at least 2 years completed.
• Strong written communication skills and teamwork ability.
• Basic proficiency with Microsoft Office, especially Excel and Outlook.

Responsibilities

• Assist with administrative and operational tasks across Loan Servicing functions.
• Gain exposure to escrow administration, tax and insurance processing, and compliance.
• Support projects that contribute to department priorities.
• Assist with data analysis and use of multiple banking systems and MS Office.
• Collaborate with team members while adhering to procedures and accuracy.
• Perform other duties as assigned and maintain regulatory compliance.

Skills

Teamwork

Attention to detail

Excel

Outlook

Microsoft Office

Written communication

Time management

Problem solving

Learning new software

Regulatory awareness

Education

College/university enrollment

Tools

Banking systems

Job description

Intern - Operations - Loan Servicing

Intern - Loan Servicing

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

St. Louis, MO or Rockford, IL

Rate of Pay: $15 an hour

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmerative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

Position Summary

The Loan Servicing Intern will provide assistance to the Loan Servicing Department with recurring operational and administrative responsibilities as well as special projects supporting the life of a loan.

Primary Accountabilities

• Assist with administrative and operational tasks across Loan Servicing functions based on department business needs and priorities.
• Gain exposure to areas such as escrow administration, tax and insurance processing, flood compliance, collateral maintenance, customer requests, quality control, and regulatory reporting.
• Support meaningful projects and assignments that contribute to department priorities and provide exposure to a variety of Loan Servicing functions.
• Assist with data analysis, process improvement initiatives, and work involving multiple banking systems and Microsoft Office applications.
• Collaborate with team members across different Loan Servicing functional areas while following established procedures and maintaining a high level of accuracy.
• Perform other duties as assigned.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Position Qualifications

Education/Experience:

• The internship will run for Summer of 2027 beginning mid-May and ending early August.
• Able to work a 40-hour work week, Monday-Friday, between 8 a.m. and 5 p.m.
• Must reside local to the St. Louis, MO or Rockford, IL area and report to the assigned office.
• Enrolled in a degree program at a college or university with at least 2 years completed.
• Works well in team environment.
• Excellent written communication skills.
• Demonstrates ability to learn and use new software and programs.
• Basic proficiency with Microsoft Office applications, particularly Excel and Outlook, is preferred.
• Comfortable working with technology and learning multiple banking systems.
• Ability to follow established procedures and maintain a high level of accuracy and attention to detail.
• Ability to handle confidential information with discretion.
• Strong organizational, communication, time management, and problem-solving skills.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self-development
• Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Equal employment opportunity, including veterans and individuals with disabilities.

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