Intern - Information Technology Services

LV01 City of Lewisville; United States; Vor Ort; USD 19.000 - 27.000; Teilzeit

Zusammenfassung

City of Lewisville offers an IT internship position within the Information Technology Services department. The role involves performing service desk duties, basic PC setup and troubleshooting, and supporting digital records projects on-site in Lewisville, Texas.

The ideal candidate is currently pursuing an IT-related degree, has at least a high school diploma or GED, and is prepared to undergo a pre-employment drug screen. Valid state driver’s license is required.

Qualifikationen

• High School Diploma or GED required and currently enrolled in IT-related degree.
• Six months of related experience preferred; any combination of education/experience/certifications acceptable.
• Valid Texas Driver’s License Class C and good driving record.
• Must pass pre-employment drug test.
• Knowledge of Windows OS and PC hardware; ability to install and configure software.

Aufgaben

• Provide service desk support, answer phones, document issues, and troubleshoot customer problems.
• Set up, configure, and install system software and peripheral equipment.
• Program and troubleshoot PC software and hardware.
• Identify, log, and resolve issues related to supported applications.
• Assist in evaluating and implementing new software and hardware solutions.
• Perform updates and maintenance of City IT systems.
• Provide temporary support for transferring records to digital format.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Ausbildung

High school diploma

College enrollment IT

Tools

Windows OS

PC hardware

Software installation

Jobbeschreibung

POSITION SUMMARY

Performs general administration and technical duties required to support activities and operations of the Information Technology Services department.

ESSENTIAL FUNCTIONS

• Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job
• Perform service desk functions, answers telephone, records, documents and troubleshoots customer issues.
• Perform duties associated with setup, configuration and installation of system software products and peripheral equipment.
• Program and troubleshoot personal computer software and hardware.
• Identifies, logs and resolves problems related to supported applications.
• Assist in analyzing, evaluating and recommending techniques for implementation of new software applications and computer equipment.
• Perform updates and maintenance of technology used by the City of Lewisville.
• Provide temporary support for transferring open records information into digital records.
• Perform all other related duties as assigned.

POSITION QUALIFICATIONS

Education: High School Diploma or GED Required. Must be currently enrolled in a college or university pursuing a degree in information technology or a related field.

Experience: Six (6) months of related experience preferred. Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

Licenses and Certifications: None.

Conditions of Employment: Must submit to and pass a pre-employment drug test. Must possess a valid State of Texas Driver’s License Class “C” and good driving record as defined by City policy.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Knowledge of: knowledge of personal computer hardware and software, Microsoft Windows operating systems, and general networking principles preferred.

Ability to:

1. deal effectively with the public and City employees and communicate clearly, concisely, and tactfully with customers and co-workers, both orally and in writing;
2. accept responsibility and be accountable for actions;
3. follow instructions, safety practices, and standard operating procedures when performing assigned tasks;
4. be punctual and maintain regular attendance;
5. work effectively with individuals regardless of age, gender, race, ethnicity, religion, or job type;
6. perform work accurately and thoroughly;
7. learn new technical skills quickly and efficiently;
8. lift, carry, push, and pull up to 50 pounds and stand, walk, and sit for up to two hours per day.

Skilled In:

• Use of personal computer including productivity applications, e-mail and PC connectivity preferred;
• PC hardware maintenance and troubleshooting preferred.

Physical Demands and Working Conditions

This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

PAY, BENEFITS & WHAT WE OFFER

More Than a Job — Build Your Career with Lewisville Join the City of Lewisville and enjoy a competitive total rewards package designed to support you at work, at home, and throughout your career.

Explore Employee Benefits!

Work Hours: Monday through Thursday 7:30 AM–5:30 PM, Friday 7:30–11:30 AM

Hourly Pay Rate: $16.67 The City of Lewisville offers competitive hourly pay for internship opportunities.

Internships are designed to provide students and individuals seeking professional experience with hands‑on learning, practical skills, and exposure to local government operations.

Internships are temporary opportunities designed to support professional development and career exploration.

Why Work for the City of Lewisville?

At Lewisville, employees have the opportunity to be part of a strategic, forward‑thinking organization that uses collaboration, data, and long‑term vision to help shape the future of our community.

Whether you are beginning your career, bringing in years of experience, or looking for an opportunity to make a difference, Lewisville offers the chance to serve the community while growing alongside it.

Quick Facts

• The Lewisville Way – A workplace culture built on relationships, collaboration, and innovation.
• 900+ Employees – Serving the community across a full range of municipal services.
• Municipal Services – Providing police and fire protection, parks and recreation, economic development and tourism, environmental control, public works, water treatment, animal services, community relations, planning and zoning, and library services.
• A Vibrant Community – From lake life and trails to festivals, performing and visual arts, and the 2,800-acre LLELA nature preserve, Lewisville offers plenty of opportunities to enjoy the community and the outdoors.

Have questions about working for the City of Lewisville?

Contact us at [e-mail].

Equal Opportunity Employer

The City of Lewisville is committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and transgender status), national origin, age (40 or older), disability, genetic information, or any other status protected by applicable law.

Reasonable Accommodation

Applicants requiring reasonable accommodations during the application or selection process should contact Human Resources at [e-mail] or [phone].