Intern - Agency Excellence

Boehringer Ingelheim Pharmaceuticals, Inc.; Ridgefield (CT); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. seeks an Agency Excellence Intern to support the Agency Excellence Senior Managers within the Marketing Team at our Ridgefield, CT campus.

You will learn the brand’s strategic and tactical plans and help efficiently manage agency operations for the therapeutic area, tracking work and ensuring policy compliance. This on-site role offers hybrid flexibility with 2–3 days on-site.

Qualifications

• Current undergraduate/graduate student in good academic standing.
• Enrolled at an accredited college or university for the duration of the internship.
• GPA 3.0 on a 4.0 scale preferred.
• Undergraduate students must have completed at least 12 credit hours; graduate students 9 credits.

Responsibilities

• Learn brand strategic/tactical plans and manage agency operations for the TA.
• Collaborate with Sr. Manager, core brand team members, Sourcing and assigned agencies.
• On-board and train agencies on Tools, Policies, SOPs and BI processes.
• Monitor agency compliance to policies and contractual requirements/obligations.
• Track Agency Spend (Budget) vs. SOW and invoiced work.
• Provide ongoing feedback to agencies and support process improvements.
• Assist with management of purchase orders and change orders for TA agencies.

Skills

Communication

Organization

Time management

Negotiation

Relationship management

Process improvement

Education

Undergraduate or graduate student

Job description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Agency Excellence Intern will report to and closely align with the Agency Excellence Senior Managers as a member of the extended Marketing Team and aligned by Therapeutic Area (TA). The individual will learn the brand´s strategic and tactical plans in order to efficiently and effectively manage agency operations for that TA. They closely collaborate with the Sr. Manager, core brand team members, Sourcing and assigned agencies. They will understand the dynamics of owning the relationship with the Agency as it relates to tracking work completed. They On-board and train agencies on Tools, Policies, SOPs BI processes and practices. Additionally, they monitor Agency compliance to policies and contractual requirements/obligations. They also provide ongoing feedback to agencies, formally and informally. Lastly, they manage/track ´Agency Spend´ (Budget) on an ongoing basis through the financial reconciliation of the Scope of Work (SOW) and work invoiced by the Agency.

This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

Duties & Responsibilities

• Will learn and participate in assignments that are led by the Sr. manager that will increase knowledge base about the role (including but not limited to)
• Based on industry knowledge and experience, drives communication and alignment between multiple stakeholders (including Brand, Sourcing, Corporate Partners, internal stakeholders and Agencies); be responsible for negotiating solutions and resolving conflict.
• Responsible for probing for information to clarify issues and improve the agency management process by working with, and assisting with management of, Agency partners to align on timelines and to ensure transparent communications to all those working on the promotional tactics.
• Has a clear working knowledge of the brand's strategic plans, tactical plans, and operations to proactively recommend solutions that adhere to industry regulations, laws, policies, SOPs, etc.
• Onboards and trains agencies on relevant tools, systems, policies, SOPs BI processes and practices.
• Monitors adherence to corporate standards of excellence, company policies, compliance and ethical business practices to be compliant with all applicable SOPs and FDA regulations.
• Responsible for identifying obstacles/challenges, adherence to established KPIs and providing solutions with clear focus on continuous improvement of the agency management process.
• Supports periodic operational assessment feedback to the Agencies.
• Assumes a functional area of expertise and becomes a team resource on an ongoing basis (e.g. reporting, system updates, new operational initiatives, financials, etc.)
• Leads special projects as appropriate.
• Will learn and participate in assignments that are led by the Sr. manager that will increase knowledge base about the role (including but not limited to)
• Manages process and tracks "Agency Spend" (vs. Budget) of the agencies that support the TA.
• Collaborates with brand and reports actual spend versus budget monthly for each agency, reconciling against original Scope of Work (SOW).
• Reviews, approves, and disputes invoices as appropriate against monthly reconciliation and original Scope of work (SOW).
• Ensures SOW approval and invoice submissions meet established governance guidelines.
• Manages the purchase order and change order process for each TA agency (Input PR to PO placement).
• Collaborates with and supports/aligns with controllers/finance on brand finances and dissemination of Hard Close/Year End documentation to agencies.
• Demonstrated ability to work in multiple systems to initiate, manage, report and reconcile financials, working with multiple stakeholders.

Ongoing Process Improvement Management:

• Will work on special projects that improve processes (for example):
• Participates and, in cases, recommends the auditing of agencies where consistent discrepancies are found.
• Initiates, tests, and implements continuous process improvements that positively affects departmental performance metrics.
• Authors any new changes to departmental guidelines based on the results of continuous process improvements.
• Identifies departmental best practices that can be shared across the therapeutic teams, ensuring consistency of approach.

Requirements

• Must be a current undergraduate, graduate or advanced degree student in good academic standing.
• Student must be enrolled at an accredited college or university for the duration of the internship/co-op.
• Overall cumulative minimum GPA from last completed quarter/semester 3.0 GPA (on a 4.0 scale) preferred.
• Major or minor in related field of internship/co-op.
• Undergraduate students must have completed at least 12 credit hours at current college or university.
• Graduate and advanced degree students must have completed at least 9 credit hours at current college or university.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Desired Skills, Experience and Abilities

• Demonstrated strong communication, organizational, time management, ability to facilitate, attention to detail, and process/systems skills required.
• Demonstrated negotiation, relationship management, influencing abilities, ability in conflict management and negotiation required.
• History of successful performance through fast and focused execution, strategic thinking, and ability to foster a collaborative environment.
• Demonstrated track record in continuous process improvements and sharing of best practices.
• Demonstrated ability to manage large projects, multi-task and achieved desired results, especially under pressure.