Intermodal Transportation Specialist - Drive On-Time Freight

Amazon Inc.; Tempe (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

Amazon is seeking a Transportation Specialist for Intermodal (AZIM) in Tempe, AZ to oversee end-to-end load execution and disruption resolution. You will interact with carriers, drivers, and field teams to maintain on-time pickup and delivery while meeting service level expectations.

The role requires strong communication, problem solving, and the ability to thrive in a fast-paced, high-volume call center environment. Overtime may be required during peak periods.

Qualifications

• High school diploma or equivalent.
• Fluent in English.
• Willing to work overtime during peak periods.
• Able to work in a fast-paced, high-volume call center.
• 1+ years using computers and MS Office.

Responsibilities

• Deliver carrier and driver experience in a high-volume contact center.
• Adhere to schedules and manage start/stop times.
• Support surges and overtime during peak periods.
• Use internal systems to gather data for reporting.
• Support field teams by creating repair requests and monitoring load execution.
• Collaborate with cross-functional teams and communicate insights.
• Assist drivers and carriers with disruptions.

Skills

Customer service

Transportation

Supply chain

Problem solving

Communication

Education

High school diploma

Tools

MS Office

Job description

Amazon is seeking a Transportation Specialist for Intermodal (AZIM) in Tempe, AZ to oversee end-to-end load execution and disruption resolution. You will interact with carriers, drivers, and field teams to maintain on-time pickup and delivery while meeting service level expectations.

The role requires strong communication, problem solving, and the ability to thrive in a fast-paced, high-volume call center environment. Overtime may be required during peak periods.