Intermodal Transportation Lead — Real-Time Ops & Analytics

Amazon.com Services LLC; Nashville (TN); On-site; USD 48,000 - 76,000; Full time

Job summary

Amazon.com Services LLC is seeking a Transportation Operations Specialist in Nashville to support Intermodal (AZIM) operations. You will coordinate loads, communicate with carriers, and analyze data to ensure on-time pickups and deliveries across the network.

The role requires a minimum of 1+ years in computing and Microsoft Office, English fluency, and the ability to work flexible hours including weekends and holidays. Strong problem-solving and communication skills are essential for success.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• High school or equivalent diploma
• Speak, write, and read fluently in English
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Responsibilities

• Communication with customers (Carriers, Rail Road partners, Vendors/Suppliers) and stakeholders (Program Managers, Fulfillment Centers, Amazon Managed carrier programs).
• Pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Understand performance metrics to assist with driving business results.
• Rectify disruptions, breaks in process and follow standard work to make decisions that make sense based on available data.
• Provide real-time customer experience by working in a fast paced operating environment.
• Knowledge to systematically escape problems or variance in the information and data to the relevant owners and teams.
• Deliver follow through on the resolutions to ensure the information is delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Communication, both verbal and written as their data and findings are critical to tracking trends and performance inefficiencies.
• Identifying possible disruptions in a route and fixing/rerouting it in a timely manner.
• Deliver positive carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur.

Skills

Microsoft Office

English fluency

Logistics knowledge (preferred)

Education

High school diploma or equivalent

Tools

Excel

Outlook

Word

Job description

Amazon.com Services LLC is seeking a Transportation Operations Specialist in Nashville to support Intermodal (AZIM) operations. You will coordinate loads, communicate with carriers, and analyze data to ensure on-time pickups and deliveries across the network.

The role requires a minimum of 1+ years in computing and Microsoft Office, English fluency, and the ability to work flexible hours including weekends and holidays. Strong problem-solving and communication skills are essential for success.