Intermodal Transportation Operations Specialist — Flexible Hours

Amazon Inc.; Tempe (AZ); On-site; USD 64,586,000 - 83,612,000; Full time

Benefits offered by this job

401(k) matching

Mental Health Support

Medical Advice Line

Job summary

Amazon is seeking a Transportation Specialist for the Intermodal AZIM team in Tempe, AZ. You will manage carrier and driver issues, drive data-informed decisions, and coordinate with rail partners, shippers, and freight teams to ensure on-time pickups and deliveries.

The role emphasizes problem solving, strong communication, and rigorous adherence to schedules in a fast-paced environment with opportunities for growth within Amazon Transportation Operations.

Qualifications

• 1+ years of experience in customer service/call center or transportation/supply chain environments.
• Strong communication, problem solving and organizational skills.
• Willingness to work flexible shifts including weekends, nights, and holidays.

Responsibilities

• Deliver excellent carrier and driver experience/solutions in a high-volume contact center environment.
• Research, problem-solve, set appropriate expectations, and coordinate within the transport network to recover disruptions.
• Adhere to schedules and manage start/stop times, breaks, and workloads including overtime during peaks.
• Use internal systems to gather data and support reporting on various cadences.
• Provide support to field teams by creating repair requests and monitoring load execution.
• Collaborate with cross-functional teams to drive data-driven decisions and share insights.
• Assist drivers and carriers with over-the-road disruptions.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Amazon is seeking a Transportation Specialist for the Intermodal AZIM team in Tempe, AZ. You will manage carrier and driver issues, drive data-informed decisions, and coordinate with rail partners, shippers, and freight teams to ensure on-time pickups and deliveries.

The role emphasizes problem solving, strong communication, and rigorous adherence to schedules in a fast-paced environment with opportunities for growth within Amazon Transportation Operations.