Intermodal Transportation Specialist — Fast-Paced Ops, Flexible Shifts

Amazon Inc.

Atlanta (GA)

On-site

USD 31,000 - 40,000

Full time

4 days ago

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Job summary

Amazon Inc. in Atlanta, GA is seeking a Transportation Specialist for Amazon Intermodal (AZIM) to ensure on-time pickup and delivery of freight, resolve disruptions, and support carrier and driver operations.

The role demands a fast-paced, high-volume call center mindset with strong communication and problem-solving skills. The position involves cross-functional collaboration, data gathering for reporting, and helping the field teams maintain metrics and service levels across the Amazon

Qualifications

High school or equivalent diploma.
Fluent in English (written and spoken).
Available to work 40 hours/week with overtime as required.
Willing to work flexible shifts, including weekends/nights/holidays.
18 years or older.
Preferred: 1+ years of experience with Microsoft Office (Outlook, Word, Excel).

Responsibilities

Deliver excellent carrier and driver experience/solutions in a high-volume contact center environment.
Work in fast-paced environment, adhere to schedules: start/stop, breaks/lunches.
Support workload surges and overtime during high-volume peaks.
Use internal systems to gather data for reporting daily, weekly, monthly and quarterly.
Provide support to field teams by creating repair requests, monitoring load execution, ensuring on-time metrics.
Communicate insights across Transportation Operations Management, shippers, rail partners, Carriers, and Fleet.
Provide support to drivers and carriers with over the road disruptions.