Intermodal Shipper Experience Specialist

NFI; Springfield (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Paid Time Off

Paid Parental Leave

Job summary

NFI is seeking an Intermodal Shipper Experience Manager in the Springfield, IL area. This IC role focuses on driving top-tier operational execution for existing brokerage customers, reporting to the Intermodal Operations Manager.

Responsibilities include managing shipper KPI-driven operations, educating on rail/intermodal practices, coordinating with cross-functional teams, and growing key accounts with robust pricing and SOPs. Excellent communication and TMS familiarity are essential.

Qualifications

• BA or BS Degree preferred.
• 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
• Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
• Proficient in using MS Office Applications (Word, Excel, PowerPoint)
• Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
• Excellent oral and written communication skills
• Rudimentary knowledge of TMS programs used for brokerage services
• Familiarity with External and Internal NFI pricing tools
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
• Ability to work a flexible schedule based on shipment volume

Responsibilities

• Effectively manage and execute operations and communications to meet shipper KPI’s and expectations.
• Continuous education of rail and intermodal transportation practices, including market dynamics, pricing strategies, and regulatory compliance.
• Familiarity with intermodal-specific technology platforms and tools to enhance operational efficiencies and customer satisfaction.
• Ongoing education of the commodities we ship and how those commodity markets impact our profitability and service offerings.
• Practicing the coordination and relationship building needed to be an effective problem solver for your customer.
• Further develop 3x3 relationships at the shipper operations levels.
• Support branch leadership and sales in account growth strategy initiatives.
• Skilled Management of Rates & Services with clients for primary modes NFI ILS services. ( FTL, LTL, Dray, IMDL, Port Services)
• Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented
• Ensuring proper follow up and management of all loads.
• Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
• A detail oriented mindset associated with managing 1 or multiple NFI customer accounts.
• Using available internal and industry tools to identify potential improvements and best practices for customers operations
• Foster speed, efficiency and effectiveness in brokerage operations through collaboration with all NFI Departments and willingness to do "Whatever it takes" to ensure customers’ needs are met.

Skills

Brokerage experience

MS Office

Communication

TMS familiarity

Regulatory compliance knowledge

Phone handling

Education

BA/BS degree

Tools

TMS systems

Pricing tools

Job description

NFI is seeking an Intermodal Shipper Experience Manager in the Springfield, IL area. This IC role focuses on driving top-tier operational execution for existing brokerage customers, reporting to the Intermodal Operations Manager.

Responsibilities include managing shipper KPI-driven operations, educating on rail/intermodal practices, coordinating with cross-functional teams, and growing key accounts with robust pricing and SOPs. Excellent communication and TMS familiarity are essential.